youngsRPS - Hexham

Gillian M.

Excellent service from YoungsRPS, who managed to sell our tricky property promptly and for a very good price, Everyone in the office was professional, polite and helpful, and we appreciated an innovative approach which resulted in a successful sale. Well worth their slightly higher than average fees.

Theli R.

The team at YoungsRPS Hexham have been excellent throughout our house sale process. Very good communication and professional would highly recommend. Theli & John

Wendy S.

I had had a lot of bad experiences with estate agents in the past, but chose Youngs RPS as I really warmed to Sarah Butterfield, who was my initial point of contact when viewing the cottage I would go on to buy, back in 2021.

Over the past three years, the entire team at Hexham, including Will, Teresa, Louise & Kyra have seen me through not only that purchase, but two subsequent rentals and finally a sale in 2024.

I can wholeheartedly recommend Youngs RPS, both the sales & lettings department, for their first-class service, great communication and unrelenting support, making the often fraught business of selling/letting so much smoother and more bearable. Many many thanks!

Pat H.

Excellent service from Youngs RPS, Hexham. We are now under offer and have had several positive viewings and offers. The ladies in the office are so friendly and professional and have kept us up to date at all times. Highly recommended.

Catriona S.

YoungRPS Hexham staff were extremely helpful , both in the rental and selling departments. Initially we were going to rent the house and We were helped through the process. When we decided to sell the Sales team were immediately helpful and the process was satisfactorily concluded quickly and hassle free. All departments communicated with each other and with us. Thank you .

H B.

We received fantastic service from YoungsRPS. Our property was quickly sold. Communication from the team was friendly and informative throughout the whole process. We would highly recommend them.

Matt C.

YoungsRPS (YRPS) are possibly the worst estate agent I have ever used, and I really mean that. Like any estate agent, they are happy to take your money - and I can forgive that, they are a business after all. However, what I can’t forgive is them letting out a property with the following Category 1 and Category 2 hazards:

- Excessive Cold, due to a poor heating system meaning that the radiators can’t work to full capacity.
- Carbon Monoxide and Fuel Combustion, the vent situated in the chimney breast wall in the first floor bedroom (WHERE ONE OF THE CHILDREN SLEPT!!) allowed fumes into the room from the open fire in the living room when lit.
- Water Supply, the water was supplied by a borehole. When risk assessed by the Council this was found to contain E.Coli, Coliform Bacteria, and Lead. The water was often orange and left a gritty residue in the bath and kettle for example. From the water samples, high levels of iron were detected in the water supply. None of this was acted on.
- Damp and Mould Growth, there was evidence of rising and penetrating dampness throughout the property - exacerbated by lack of a proper heating system to the property.
- Domestic Hygiene, there was evidence of mice and rat infestations within the property with visible access points which rodents had used to gain entry.
- Falling between Levels, there were no window restrictions to the first floor windows which are low to floor level.
- Electrical Hazards, there were an insufficient amount of sockets throughout the property which heightened the use of extension cables, and therefore increases the risk of fire due to overloading. The thermostat associated with the private water system showed signs of short circuiting between the neutral and live parts of the the circuit.

Furthermore, when taking the complaint to youngsRPS, Harry Morshead was incredibly dismissive of our claims and it seemed that YRPS were significantly more concerned with protecting the landlords interests rather than ours. Apparently, “This property has been successfully let on numerous occasions with no issue” which of course, meaning that everything I had claimed was a complete fabrication.

To make matters worse, we received notification from YRPS that not only was the deposit to be withheld, but there was a claim of a further £2000 to pay for damages.

Thankfully we had already approached the Local Authority to carry out an inspection, and a prohibition was placed on the property (“not to use the premises for residential or any other occupation by any person”), following this we sent an instruction to our solicitor to start legal proceedings against the landlord.

A meagre offer was made by the landlord, and whilst I don’t think it was enough, we had to go on the advice of our solicitor and decided to settle out of court. As part of this, I went back to YRPS and told them to stick the £2000 claim where the sun doesn’t shine, which was ultimately accepted.

Whilst YRPS were quick to point out that “we do (did not) not manage the property, and in a sense we only let it”, I would argue that the advertisement for the property was through YRPS, the application was through YRPS, and all dealings prior to moving into the property were indeed with YRPS and YRPS take fees from the landlord and the tenants, therefore whether YRPS wish to admit it or not, they have an interest in the deal brokered, and therefore have an obligation to ensure that properties rented out under their banner - irrespective of being managed or not - should meet minimum standards and be safe for the tenants.

Since then, we have managed to buy our own property and don’t have the worries of the pitfalls of renting (and avoided this company, for obvious reasons - who knows what we would’ve ended up buying!). But to anyone who is in rentals. Please, for your own sanity and safety carry out as many checks as possible and get the relevant assurances in place before committing to a rental that is through YRPS.

Michael C.

Excellent service and help with selling my house. Staff were professional, friendly and understanding of problems that arose during the selling process. They kept me well informed throughout, and I would heartily recommend them as an Estate Agent.