Voyager Coffee - Buckfastleigh

Introduction to Voyager Coffee

Voyager Coffee stands out as a prominent player in the specialty coffee sector, recognized both locally and by online customers. Based in the United Kingdom, the company has established itself as a key provider in the coffee roasting, equipment supply, and training industries. Their presence is notably strong within the Westcountry region, yet their reach extends nationally and potentially internationally given their online ordering system.

Location and Physical Presence

Although specific details regarding an on-site café for public consumption are not provided in the available information, Voyager Coffee operates from a dedicated base at Mardle Way Business Park in Buckfastleigh, postcode TQ11 0JL. This strategic location within a business park suggests an environment conducive to focused operations, including roasting, assembly, and customer engagement. The facility at 6, Voyager Coffee, Mardle Way Business Park, Buckfastleigh, UK, serves as the operational heart of the company. This central location is ideal for managing their core activities, from receiving green beans to dispatching finished products and hosting training sessions. While not explicitly confirmed, the welcoming nature noted in customer feedback regarding "Coco the dog" hints at a potentially open environment, possibly with a public area or visitor facilities, though the primary function appears to be a production and training hub.

Core Specialties and Services

Coffee Roasting Excellence

At the core of Voyager Coffee's identity is their expertise as a coffee roaster. They are dedicated to transforming high-quality green coffee beans into freshly roasted, aromatic coffee suitable for various brewing methods. The roasting process is likely a carefully controlled operation, ensuring consistency and developing the desired flavours profile in their coffee. This focus on quality roasting is the foundation upon which their other services are built. Customers can expect a range of roast levels and bean origins, catering to diverse taste preferences and allowing businesses and individuals to source exceptional coffee directly from the roaster.

Equipment Supply and Support

Another significant pillar of Voyager Coffee's business is their role as a coffee machine supplier. They offer a comprehensive range of commercial and domestic coffee brewing equipment. This includes everything from espresso machines and capsule machines to grinders, brewers, and accessories. Their position as a supplier likely extends beyond mere product provision; they probably offer advice, support, and service for the machinery they sell, ensuring customer satisfaction long after the purchase. This service is crucial for businesses transitioning to commercial coffee operations or upgrading their existing setups.

Training and Education

Voyager Coffee places a strong emphasis on knowledge sharing through their training centre. They offer educational programs designed to enhance understanding and skills related to coffee. Feedback suggests these sessions are highly engaging, led by knowledgeable trainers like "Steve," providing practical, science-based knowledge that fosters a deeper appreciation for coffee. Training topics likely cover areas such as coffee origins, roasting techniques, brewing methods, latte art, and barista skills. This commitment to education not only benefits individual baristas but also contributes to raising the overall standard of coffee preparation within the industry.

Business Operations and Customer Convenience

Voyager Coffee operates with a customer-centric approach, offering several features designed for ease of access and convenience. Their business model includes a reliable delivery service, enabling customers across the UK to receive their coffee and equipment directly at their doorstep. Understanding the importance of seamless transactions, they accept various payment methods, including traditional Credit cards and modern NFC mobile payments, facilitating smooth online purchases. Furthermore, they provide clear contact information via phone and website, ensuring customers can easily reach out with inquiries or for sales discussions.

Customer Perception and Reputation

The reputation of Voyager Coffee among its customer base is exceptionally positive. With 61 reviews listed on Google My Business and boasting an impressive average rating of 5/5 stars, it's evident that the company has built strong customer loyalty and consistently delivers high-quality service. The overwhelmingly positive feedback reflects customer satisfaction with their products and training services. Reviews highlight the practical knowledge gained and the welcoming atmosphere, including memorable interactions like the presence of "Coco the dog." This perfect blend of product excellence, professional training, and a friendly environment contributes significantly to their stellar reputation.

Why Choose Voyager Coffee

• Direct Sourcing: Access to high-quality roasted coffee and brewing equipment directly from the source.
• Expertise & Training: Benefit from professional training delivered by knowledgeable instructors.
• Convenience: Enjoy home delivery for coffee and equipment, with flexible payment options.
• Quality Commitment: Consistent focus on quality in roasting and service delivery, reflected in customer reviews.
• Innovation: Embracing modern payment methods like NFC mobile payments shows adaptability and customer focus.

For anyone seeking to elevate their coffee experience, whether as a home enthusiast or a business owner looking to launch or improve their coffee service, Voyager Coffee presents a compelling option. Their comprehensive offerings in roasting, equipment, and education provide a solid foundation for achieving exceptional coffee results.

👍 Reviews of Voyager Coffee

Sophie K.

5/5

very engaging training session with Steve, learned a lot about coffee and have a much greater appreciation for the science and techniques behind it! practice makes perfect with the latte art...

plus coco the dog was very welcoming 🐶 thank-you!

Fabio I.

5/5

We have been using Voyager Coffee for over one year at our Cafe and Restaurant at The Doe in Buckfastleigh. I highly recommend their services and products. The coffee beans are of outstanding quality, the service is friendly, prompt and professional, the training they are providing gets every coffee novice off the ground (I have done both courses, the essential and advanced), they service your coffee machine, the prices are competitive. Voyager stocks all the coffee sundries from take away cups to chocolate powder and provide cups and saucers free of charge. I love their ethics with compostable packaging or no-waste reusable plastic tubs. We have cracked through a lot of their beans in the past and never had a faulty one, all my customers are commenting on how delicious the coffee tastes - staff and myself drink nothing but their beans. If you are looking for a coffee roaster for your own coffee shop, bar or restaurant, look no further.

Charlene N.

5/5

I recently attended a Brew at Home Coffee Masterclass, and I can’t recommend it enough! Our host Steve was incredibly welcoming, engaging, and extremely knowledgeable. They created such a comfortable atmosphere, making it easy to learn and ask questions. The class was hands-on, allowing us to dive into a variety of brewing methods, from pour-over to espresso, with plenty of tips along the way. Plus, we even got a little introduction to latte art! Whether you're a casual coffee drinker or a full-blown coffee nerd, this class is a must. 100% recommend!

Roo B.

5/5

Voyager Essential Barista coffee course:

Huge thanks to Steve for delivering a really fun, informative and tasty barista course. A real treat to use a very swanky machine, learn some tricks of the trade and taste some great coffee in the process.

It was great to learn a bit about the process of creating quality coffee in a small group of 6 like minded people and I’m looking forward to making better coffee as a result. Huge respect to the baristas out there doing it right ~ you’ll know who they are after this training 😉

Matthew W.

5/5

Great experience at Voyager! Would highly recommend the coffee course for anyone who is thinking about doing it.

Luke

5/5

Can't recommend Voyager coffee enough!!! These guys always have a great choice available and they roast coffee beans each week, which means great coffee beans arrive very shortly after the roasting process. They are super helpful when I have spoke to them over the phone too!! Thanks for the great customer service and excellent coffee!!

Tabitha P.

5/5

Steve delivered a great training session yesterday which will hopefully give me more confidence making the best coffees possible at work! Highly recommend!

Tom D.

5/5

Having really liked some coffee I ordered in a local cafe, I got in touch with Voyager to see if I could buy the same grounds to use at home. Roxy was super helpful, finding out which one I liked and making some recommendations for me based on our conversation. She even gave me a little tour when I came to pick my order up! The grounds themselves have been great, I'll definitely be getting some more when I run out next week. I also appreciate the effort to make the packing as environmentally friendly as possible.