The Waldorf Hilton, London - London

Umar A.

I had an exceptional stay at this 5-star hotel! From the moment I arrived, the service was impeccable—staff were friendly, attentive, and made sure every detail was perfect. The room was spacious, beautifully designed, and equipped with all the amenities I could ask for. The bed was incredibly comfortable, ensuring a restful night’s sleep. The dining experience was outstanding, with a variety of delicious options. The hotel’s location was ideal, offering easy access to nearby attractions. I highly recommend this hotel for anyone looking for a luxurious, memorable stay. Would definitely return!

Cristiana M.

My friend and I been there for a dinner in the Homage restaurant! Food was amazing, just next level and service was brilliant. The one who took care of us was Olga. Such a lovely and professional person! She honestly knows what guests experience means. She offered us 2 bubbly from the house just because she was busy helping others and we had to wait 2 more minutes for our drinks. 😊 atmosphere was nice and vibrant, we will be back for sure.
Thank you Olga!

Anushri R.

Great hotel and location! Staff is absolutely excellent. I had lost my bag before I got in. They were tremendously helpful and empathetic. Especially Dean who was extremely kind and generous. Nice people do exist. My hotel stay was worth because of the whole staff.

Property is great, rooms are beautiful and spacious. Definitely stay, location is wonderful.

Rhiannon P.

Stayed here for one night in a Queen Room, and overall, it was a lovely experience - just not quite as posh as I expected from The Waldorf Hilton name.

The room itself was really nice and spacious, with a huge, super comfy bed. But.. our luxurious view? Straight into a courtyard with rubbish bins. Not exactly the picturesque London scene I had in mind. That aside, everything else was great.

Breakfast was amazing - plenty of delicious options that definitely made up for the view. The location is fantastic, right in the heart of London, making it super easy to get around and explore.

All in all, it's a beautiful hotel with excellent service and a great vibe. Just maybe request a room with a better view if you're staying longer!

hafsa F.

Loved the location! So central - shopping is walking distance - shows are walking distance and also stations to Brompton and Oxford is easily accessible. Taxis are also easily accessible.
Staff is very friendly and helpful. I left something behind and checked out. Came back and found it 🙂

Qasim M.

Dear The Waldorf Hilton,London
I am writing to formally express my disappointment regarding an unfortunate experience I had after being contacted by someone representing your establishment through Telegram.

Recently, I was approached by a woman claiming to be associated with your restaurant. She requested that I write a positive review for your business. Despite finding the request unusual, I agreed and took the time to write a thoughtful and supportive review, aiming to help promote your restaurant.

However, after fulfilling the request, the individual completely ghosted me. There was no acknowledgment, follow-up, or even a simple thank you for my time and effort. This kind of behavior is not only unprofessional but also reflects poorly on your establishment’s reputation. It feels exploitative to be asked for a favor and then dismissed without any form of appreciation or communication.

I trusted that engaging with someone representing your restaurant would reflect the values and customer care your business upholds. Instead, I was left feeling undervalued and disregarded.

I hope this feedback encourages your team to manage such interactions more respectfully and professionally in the future. Clear communication and basic courtesy go a long way in maintaining a positive reputation and customer trust.

Thank you for taking the time to read this. I look forward to your response and hope to see improvements moving forward.

Sincerely,
Qasim

sanvega40

Wonderful stay, we went last year for a weekend because their great location and decided to celebrate our anniversary in Waldorf , definitely made the right choice. From Reservations with Karen Lastra and Georgina who were wonderful and helped us with our enquiries , nothing was a trouble for them and the response was very quick . We received lovely details from Front Desk and Housekeeping team on arrival and that was a complete surprise for both of us. I am gluten and dairy free and Maria Dritsa in the Restaurant was very helpful and informative, always with the smile. Last year the gym was in renovation , and we were disappointed we couldn't use it but it is open now, modern and clean, all that you can need to keep active during a city break. Thank you all for looking after us , we cant wait to come back

William O.

I highly recommend this hotel. The location is great for appreciating what Central London has to offer. The interior is stunning. The team are exceptional. Alex was very warm and welcoming on arrival, he is surely a rising star at the hotel and always a joy to interact with. A guest relations natural. There was a minor issue of not finding my reservation, although it was sorted and they apologised, was a technical issue I think and this did not impact my stay, so props to them for handling it so well.||On my last visit I unfortunately had an accident not far from the hotel and they offered me first aid. One of the managers - Brandon, I think his name is, took time to call me after I departed to check if i was ok, was a lovely surprise, was very touched by that. I was very much in pain and probably not in the best mood and all the staff took time to cheer me up and tend to my needs. Concierge Matthew and Bola - helped me hugely- I cannot be more grateful for their endeavours. ||The team at the bar served wonderful cocktails and we were massively impressed by the menu and the service. If you go there, you’ll see what i mean.||I must also give praise to Edonite and Jennifer in the lounge. They both have a remarkable way with guests. In addition the selection of food was top tier, compliments to the chef.|Oh - we were certainly wowed by their Christmas decorations too. Sadly didn't take pictures.||Happy New Year to the team and I will certainly be back in the future.