The Big Coffee (Mobile Retail Ltd) - Hull

Frederik J.

Working with the team at The Big Coffee has been a fantastic experience. From the very first engagement, to the planning, the build of our horse box, the delivery and after-service the company stands out for their dedication to quality and excellent customer service. We receive frequent very positive comments about the quality, craft and skill that has gone into building the horse box. If we should ever expand and require a further conversion, I would choose the company without any hesitation and can full heartedly endorse and recommend them. Thank you from the team at The Old Mill in Lower Slaughter!

Gabor P.

Absolutely thrilled with the work The Big Coffee did on our coffee trailer! From start to finish, their team was incredibly helpful, guiding us through every detail with expertise and care. They went above and beyond to make sure our vision became a reality, taking our ideas and elevating them in ways we hadn’t imagined. Claire kept us updated on the project every step of the way, making the whole process smooth and stress-free. And on handover day, Joe was fantastic—walking us through everything and ensuring we felt confident and ready. The quality of their craftsmanship is outstanding, and it’s clear they put thought and heart into every part of the build. We now have a beautiful, functional trailer that’s already a huge hit with our customers, and we owe it all to The Big Coffee team. Thank you for making our dream come to life!

Martine E.

After lots of research we chose The Big Coffee to build our pod. We were given a 6 month lead time which was accurate.
We were introduced to a company with whom we collaborated on our logo signage and although this was remotely we found it worked well and we’re delighted with the results.
Aftercare has been fantastic. We had a few snags but they were helpful and went above and beyond to resolve them.
Communication has been excellent. We sometimes seek advice and it’s given willingly. Claire is our point of contact and she’s fabulous to deal with.
Our only issue has been the paintwork becoming badly chipped whilst towing (despite using mudguards). A caravan protector doesn’t fit the pod and the cost of respray seems excessive through the original sprayer used when the pod was built.
Our customers regularly comment very positively on the appearance of the pod and overall we’re delighted with it.

Matthew G.

Delighted with the service provided by the crew at Big Coffee. They were meticulous with every aspect of manufacturing my coffee trailer and updated me on each step of the build.

Leslie M.

We purchased a mobile coffee unit from The Big Coffee and while it initially appeared to meet our needs, serious issues have since come to light.

The most alarming problem was exposed wires from the coffee machine socket, posing a significant safety hazard. Such oversight is completely unacceptable, especially for a unit designed for business use.

We’ve now had to pay for a complete rewiring of the unit due to the substandard and unsafe electrical work during its construction. It’s clear that The Big Coffee focuses more on glossy marketing and appearances rather than delivering a quality and safe product.

Who knows what other issues may still be uncovered? We are now considering seeking assistance from Trading Standards to address these ongoing problems. This experience has caused unnecessary stress, downtime, and expense for our small business. I cannot recommend this supplier to anyone looking for a reliable unit.

Response to The Big Coffee

Thank you for your response. While we appreciate your mention of the warranty and safety certifications, our experience tells a different story.

The exposed wiring issue was a clear safety hazard, and as a business relying on the unit daily, we could not risk further downtime or safety concerns for our customers and ourselves. This left us with no option but to proceed with immediate repairs, at significant cost.

Additionally, the “back to base” warranty presents a significant inconvenience for us, given that it requires a 5-hour journey each way. This makes it impractical to address urgent issues quickly and only adds to the stress and disruption caused by faults in the unit.

The existence of such a fault raises questions about the robustness of your quality control processes, despite the certifications you reference. While we understand warranties are in place, this situation has caused significant inconvenience and expense that could have been avoided with better initial quality assurance.

We are open to further discussion but remain disappointed with the experience overall and hope steps will be taken to improve safety checks for future customers.

Eden I.

Our experience for our handover has been very informative and hands on. Lots of questions answered and knowledge taken away with us, filling us with lots of confidence for our new business venture.
All the staff are welcoming and knowledgeable.
Thanks for all you hard work
Bessi Bean

Melissa S.

The Big Coffee has been great from my first foot through the door, right up-to collecting my Pod. Claire was particularly helpful with any information that I needed, no question was too silly or too small. I had my training day with Joe, which was made fun even though there was a lot of information to take in. He obviously did a good job because 3 days later was our first event which was a huge success. Highly recommend. Thanks guys! 😃

Tristan D.

What a great experience! These guys really know how to deliver exceptional service. We have been working together to design and build our custom coffee pod for Small Batch here in Brighton. Both Claire and Russ have been wonderful throughout the whole process. The pod looks fantastic and Russ trained us on all the necessary workings to allow us trade in confidence. Thanks for a wonderful day. All the best SBC.