Tesco Superstore - Tenterden

Samantha R.

Dear Tesco
Tenterden is seen as an affluent Town, from the outside. However for our 8000+ residents, we have three foodbanks, and one re-occurring bi-monthly. Lots of help also comes from St Mildred's Church.

The rents are exceptionally high, as is our Council Tax.

Tesco, Tenterden, has stopped offering the Value range. Your prices are escalating weekly on many items including Eggs, now £1.60 for 1/2 a dozen. You no longer offer the 15 eggs value range.
You can't buy a multi pack of Tesco baked beans or chopped tomatoes. I am struggling to keep up with the random price changes and lack of Tesco Value items. This store is blatantly gauging its local customers. Many of those customers struggling with the cost of living, but because of where we live, it is assumed we can all afford it, we cannot. Those that can afford it, go and shop at Waitrose.

I haven't seen a store manager on the shop floor for months. According to one of your employees, the foodbank donation bins, are not sent to Tenterden's foodbanks, but are in actual fact shipped off to Ashford instead. You have a moral responsibility here.

Do something community minded and give back your value range and stop hiking the prices of staples up. Thanks
I did try and email you, but non of them work.

Jo T.

One star because the checkouts are the slowest I have ever come across. The staff are mostly half asleep. They should be taken to Lidl and Aldi to see how it should be done.

Ka F.

Reasonable prices, free parking and helpful staff. Good range of premium frozen meals

Geni S.

I would like to say a massive thank you to Jamie in store today we had a really big pre wedding shop to do and it was complicated but she went above and beyond! She found us stock helped us scan she was so knowledgeable and made it a real pleasure! Thank you Jamie and Tesco

Eric D.

Were no longer fans of Tesco supermarkets. Due to product pricing and the massive reduction in their clubcard system, both in terms of points offered oer £ and the reduced buying power of those points once earned.
They also claim to Aldi price match but this is only for a limited range of items and not for your whole shop.
Tesco need to work much harder to earn our loyalty!

Yvonne C.

Nice large store on one level, so no problems with wheelchair access. Loads of parking spaces with disabled spaces close to entrance. As for location Tenterden is nearby and a short walk gets you to the high street. This store is very welcoming and well stocked I would recommend this venue.

Cinzia T.

I'm rating Heidi here, not Tesco. Heidi is usually at the kiosk counter in Tesco Tenterden, she's quick, professional and I observed whilst I was in the queue, she remembers most of the customers' habits in terms of tobacco and lotto. For this reason, there's never too much to wait when Heidi is on shift there. Very efficient.

martin W.

The person that serves me had no customer skills at all, no please, no thank you I find this extremely rude when you work with the public. In future I shall you self serve. I use the till as it keeps these people in jobs but when you get service like why would you want to use a till!!