teapigs - London

Heidi D.

I placed an order on Thursday, 5th June, and paid £4.00 for delivery, which clearly states it should arrive within 2-4 days. It’s now the 13th June, and I still haven’t received my order – that’s more than double the expected delivery time.

To make matters worse, I emailed customer service to ask about the status of my order and received no response whatsoever. The lack of communication and delay are simply unacceptable.

While I still enjoy the tea itself, I won’t be purchasing online from Teapigs again. Great products let down by poor service.

David H.

Ordered 300 overpriced peppermint tea bags at £66……but unfortunately for me they are the only ones my wife really likes so I thought I would treat her,
well that was a week ago.

Royal Mail say they have delivered them which they have but not to me, the delivery photo is of someone else’s door that actually says “Flat No 2” on it…..I don’t live in a flat!!…….this was 3 days ago.
Now I understand that issues like this can arise, I’ve purchased things before that sometimes never turn up for one reason or another, but you contact the seller/retailer and hope that they honour their obligation to you and put the problem right, so I tried to contact Teapigs.

I have filled several of their online contact forms in…….no response back.

I have emailed them, but I inadvertently messaged their worldwide email address, nearly instantly I was contacted by a lady in America who explained who she was, she was really kind and helpful and as I was having such a bad experience she said she would forward my email to the UK customer service team……no response back.

I have tried telephoning them many times on different days……..no one picks up…..left message…..no response back.

This really frustrates me when companies selling overpriced but obviously quality products completely ignore and are complacent with their customers when problems arise.
It’s not even like it’s a couple of quid……£66 for tea bags🤦‍♂️

Don’t know what else to do and I hate to have to kick up a fuss and post poor reviews, I have tried to make contact with them but no one is listening.
Such a shame as I believe the product is really good🤷‍♂️

It would seem that when problems arise they go to ground!!

Monica B.

Great product. My favourite brand of tea bags, especially for the peppermint. The flavours are crisp and clean, and each is distinct, like the bright colours on a sunny day by the sea, or the instruments in a favourite piece of music played on a good hifi. 😀
Also love that the tea bags and the inner box wrapper can go straight into the food waste.

Kirsten X.

Customer services are wonderful they Listen to your Problem or Concerns.
Good Quality tea of different kinds.
Peppermint is lovely 🥰

Sharon O.

I was gifted a box of Teapigs Peppermint tea and became a convert straight away so I decided to see what else they offer. Much to my surprise and delight - after years of searching in all corners of the globe, I FINALLY found the perfect Early Grey tea! Strong, beautiful, flavoursome! It's the simple pleasures that make a difference! Thank you Teapigs!

yen Y. 6.

Flavour is alright. Dislike them using plastic teabag which is not environmental at all. Can’t even decompose the teabag. Said sent to near by market recycle, n then what collected to send out the country? But have you ever wondered what happens to all the soft plastic you drop off at the supermarket? Where does it go? Does it actually get recycled?

Next time you’re at the supermarket, ask a member of staff these questions. I am pretty sure that they won’t be able to give you a straight answer.

The thing is, there are many problems with supermarket soft plastic take-back schemes.

Hardly any local councils collect soft plastic (13% in the UK, and even that has its limitations) and that’s because it is firstly, hard to recycle – it is low grade and low quality compared to more valuable hard plastic products such as water bottles or milk bottles. Secondly, there is a distinct lack of infrastructure in the UK – there are only a few specialist facilities equipped to deal with soft plastic. Thirdly, and as a result, there is not a market for soft plastic recycled materials. The quality is lower than hard plastic recycled materials AND fresh virgin plastic. It doesn’t make economic sense.

Add these reasons to the stark fact that last year’s The Big Plastic Count revealed that of 6.5 million pieces of plastic thrown away in one week by 100,000 participating households, 57% was soft plastic packaging. How will supermarkets alone be responsible for turning all those crisp packets back into crisp packets?

A Bloomberg investigation last year followed two plastic bags that were placed into Tesco’s soft plastic take-back box by using tracking devices. One ended up at an incinerator in Poland, the other at an industrial estate in Turkey. And they won’t be the only bags to end up outside the UK. The Bloomberg documentary is less than 13 minutes. Watch it!

These schemes are therefore creating a false sense of security amongst the public. It’s quite simply a greenwash tactic, and a dangerous one at that. There is a lack of transparency of what is happening to this stuff, and whilst in some cases, the soft plastic may be turned into drainpipes or shelving (although this is downcycling not recycling), a LOT of the items will follow the same path as those in the Bloomberg investigation. Take-back schemes are just a means to maintain the status quo, making it less likely for supermarkets to make real steps to reduce their plastic footprint.

By expanding the roll-out of the take-back scheme, supermarkets are blindly investing in completely the wrong model. Firstly, they should be focused on accelerating the elimination of hard-to-recycle and unnecessary soft plastic across all their product categories. Reduction is the only way to prevent the plastic crisis getting worse. Our Choose Loose campaign proposes that plastic packaging is eliminated from just five fruit & veg products. By doing so, we estimate that 1.7billion pieces of plastic could be prevented from being thrown away.

And reduction doesn’t just necessarily mean elimination. Reuse and refill schemes – of which there have been a number of trials and pilots over the last few years – present a massive opportunity to meet those voluntary elimination commitments developed by supermarkets through the Plastics Pact.

Stephen M.

Superb. A tad expensive but real quality.

F B.

I have ordered various teas, cold brews and accessories from teapigs in the past and I'm very happy with the high quality of their products. Definitely a must try!
Also I would like to give a thumbs up to their amazing customer service. I've had an issue with the shipping of my last order (the issue lay with the courier) and they moved mountains to find a solution to the problem. Thank you so much and keep up the good work.