SOS Fuels Ltd - A17

Sebastian

Extremely shocked about my recent experience with SOS Fuels.
I've used them for the last 3 years and every time I've ordered, I've ordered a 500 Liter tanker delivery over the phone.
Last week, I rang, gave them my name and address, and said, I need a 500 Liter tanker delivery as always.
The phone call took more than 5 minutes, as the lady on the phone said they have trouble with their landline and that everything sounds robotic. She eventually called me from her mobile to take the order and confirmed that she can now hear me loud and clear and that she has to speak to her landline provider.

The next day I came home and found a note in my letterbox saying 100 Liter have been delivered, for twice as much per Liter as I would have paid for my usual tanker delivery.
I've emailed her and said there has been a mistake, just to get the reply that she cannot recall having taking any order from me!
I then told her what time I rang, how long the call took place and that she called me back from her mobile as her landline wasn't working properly.
She then all of a sudden remembered me and said, that the mistake would have been my fault as I've had such bad reception, that she couldn't hear me clearly.
I've had full signal and she confirmed several times that her landline isn't working and did call me from her mobile to take the order!
I've got completely ripped off, paid twice as much as I should have and had to order another tanker delivery. But obviously not from this company again.

Richard G.

Just had a pretty terrible experience with SOS Fuels. I had previously used them but I won’t be again. Ordered 3/1, with instructions that we are not in on Wednesday. Lady told me that it would be Thursday. No text Wednesday evening, rang Thursday, told they were very busy, it would be Friday. No text Thursday evening, rang Friday. Told it had been delivered on Wednesday. They would not believe me that it couldn’t have been, I had to send a photo of the inside of my oil tank. Owner rang me to explain a delivery attempted on Thursday, which cannot be correct as we were in, and I got no phone call. We are almost out of oil and have the weekend to survive. They cannot even guarantee a Monday delivery.
Terrible communications, avoid at all costs. If I could give no stars I would.

Bev K.

What a fantastic company. I needed an urgent oil delivery for my frail 95 year old mother who was coming home from hospital tomorrow to predictions of snow and an empty oil tank. Rebecca could not have been more helpful. She rang me back in London within 5 mins of me calling her to say that a driver would deliver Mum's oil later today in Lincolnshire. Oil has already arrived. Five star service.

Louise E.

Very helpful, kind and patient. Would definitely recommend, they helped us out of a tight spot today. 5 star

Sue K.

We have just had a new oil tank installed by SOS. They were quick and efficient, kept me informed by phone of details and times. The guys who did the installation worked through 2 of the hottest days this year and did a lovely job. We are well pleased.

Caitlin H.

Great Company to buy from, best price in my area, fast delivery, nothing too much trouble, lovely to deal with!!

David S.

We were advised to replace our 20+ years old oil tank when the boiler was serviced. Sally did a site visit, talked through the options and we went a for slimline Diamond tank. Guy sorted the base,and then returned with Sally to install the new tank a couple of days later. Would highly recommend SOS Fuels if you need a new oil tank.

Steve R.

Couldn't recommend SOS enough, really outstanding service, Sally and Pete bent over backwards to replace a faulty leaking oil tank, nothing is too much trouble, really they are the best! And arranged an amazing crane for an extremely tricky place 100%. recommend