Sheppy's Cider Farm - Taunton

Mel G.

Could be so much better.

Poorly organised no welcome area for the tour. Not enough staff in the shop for a Saturday afternoon. Tour guide was nice and friendly but didn't know the answers to some pretty basic sheppys questions. More interested in chatting about local pubs and breweries.

Video room wasn't set up and tv video not working an audience member had to assist. Video from the 90s. Tasting was shambolic, dirty room with warm cider served. Very disappointing.
trying to buy products after the tour was impossible with only two staff trying to do everything. We Ended up walking out, frustrated.

What a shame, its a lovely setting. Wouldn't recommend the tour at £17 each it fekt like a waste of money. Just go to the shop yourself and wander around the orchards for free.

A new "head of tours and retail" could really help you maximise this golden opportunity.

Gabriela R.

I had an amazing experience at Sheppy's Cider! From the moment we arrived, we were warmly welcomed by Jane, who instantly made us feel at home. The tour led by Mike was absolutely fantastic — his knowledge and passion for cider-making truly shone through. The tour itself was insightful, and we thoroughly enjoyed learning about the cider-making process. The entire team was friendly and professional, making the experience even more enjoyable.

Unfortunately we did not get to eat here this time but we bought a few bits from their shop - the honey & mustard scotch egg was delicious! We will be back to check out the museum & eat at the cafe/bar.

Highly recommend visiting Sheppy's! We'll definitely be back! 🍎🍺

nathan V.

Disappointed with the Customer Service!

We attended the Santa’s Grotto event last week. While the grotto itself was nicely set up and Santa was good with the kids, the experience was ruined by the quality of the gift and, more importantly, how the issue was handled.

Upon opening his present, my son received a poorly made folding snakes and ladders game. Instead of the numbers ranging from 1 to 100, the board had only half the numbers repeated on both sides due to a manufacturing error. I completely understand that mistakes happen and that gifts are likely sourced externally. However, the way this issue was handled by the business was shocking.

When I called to raise the issue, I was told I’d receive an email offering a refund. After waiting a couple days without any response, I followed up with another call. I then received an abrupt email suggesting I was wrong to follow up and should have waited for them to contact me. Worse still, the email informed me that they would no longer issue a refund as they deemed the event “satisfactory.” I strongly disagree.

Try explaining to a disappointed, tearful child why Santa gave him a broken toy! While they did offer a replacement toy, this completely missed the point. It’s not about the £15 refund—I care more about how my child felt and the lack of care shown in resolving the matter. Running a business myself, I know that if I upset a child, I would do everything in my power to make it right.

Reluctantly offering a replacement toy that I had to collect from the kiosk is not acceptable. I have decided not to accept the replacement, and I certainly will not be returning. This level of customer service is appalling and not what I would expect from an event aimed at children.

Rob H.

Interesting original architecture, very friendly, helpful staff and a generous discount off their own products.
Massive cows in a barn by the carpark too.
Good sized carpark, level access.
Didn't try the café though.

Tony P.

Arrived here from Bristol purely for an arranged tour. From the point of arrival, the staff were friendly & welcoming and very attentive. The tour was led by a lovely guide called Mike who is a real credit and certainly the real deal in entertainment & information regarding the history of the site & extensive knowledge about cider making. We sadly didn't have time to enjoy the restaurant but left buzzing after the tour, having sampled several different ciders, looking around the museum and buying a variety of ciders to enjoy at home. Great job Sheppys, and what a pleasure to enjoy the tour with Mike leading the pack!! Full marks...... lovely to see cider making as it should be, traditional, authentic, and as good as it gets!! Staff were on point, thanks all.... we'll be back.

This T. N. M.

Was a really cool place to go for a day trip and so relaxing to walk around the duck ponds and orchards. Was plenty of parking space. The dining room and menu looked amazingly cosy and appetizing sadly we didn't have the time to eat but did enjoy the cider tasting even though I don't particularly like this cider but all in all a really good day out would be nice to take the kids next time.
If your ever in the area I highly recommend you take the time to visit

Chad C.

Probably one of the more commercial cideries in Somerset, big shop and restaurant. Great orchard walks, wildlife area for the kids.

Lib N.

It was our first time there, and the food was absolutely amazing. Jane truly made the experience unforgettable with her exceptional service and warm personality. Her kindness and attentiveness added a special touch to our morning, making it even more memorable. We can't wait to return and enjoy another wonderful meal, thanks to Jane's incredible hospitality.