Nuffield Health Surbiton Fitness and Wellbeing Gym - Surbiton

Domal M.

I have been a member of Nuffield Health for over 4 years now, and I feel compelled to express my growing dissatisfaction with the facility's maintenance and hygiene standards.

The sauna and steam rooms are frequently unclean, with rubbish often left there for days, which is completely unacceptable. This creates an unpleasant experience and raises serious concerns about basic hygiene.

Additionally, the water fountain in the men's changing room and poolside is poorly functioning, often dispensing lukewarm water, which makes it difficult to stay hydrated after using the swimming pool, sauna and steam room. The changing rooms themselves also have issues, with flies sometimes present. It’s not uncommon to see these flies attached to my skin after a shower or lingering on the walls, further highlighting the lack of cleanliness and care.

Another significant issue is the broken gym equipment, with no replacements provided for missing items. For example, there are not enough 5kg weights, cable machine attachments, or resistance bands, to name just a few. These problems seem to persist for extended periods without repair or replacement. As members paying a premium fee, we expect well-maintained and fully stocked facilities, yet this basic standard is not being met.

I have raised these concerns with the team on multiple occasions, yet nothing has been done to address them. Other members have also voiced similar complaints but received no response or acknowledgment. This lack of action and communication only adds to the frustration.

To make matters worse, membership fees have increased, but there is little evidence of these funds being reinvested into improving hygiene, equipment, or the overall member experience.

For a gym that prides itself on health and well-being, this is incredibly disappointing. I sincerely hope Nuffield Health takes these concerns seriously, addresses them promptly, and implements the improvements necessary to meet the standards members expect and deserve.

jan G.

I have been a member for 3 years, fantastic facilities and excellent staff. My personal trainer specialises in older post menopausal women which is really helpful; he understands that what is good for a 30 year old man is not right for a 70 year old woman. I have been training with him for 6 months and my strength and flexibility has improved immensely. All the trainers are really helpful and the equipment is well maintained. The pool is really good and the H&S surrounding use of the pool is excellent. Can highly recommend Nuffield especially to older clients.

William B.

Rubbish gym for the ridiculous price, everything is always broken whether it's the lift, the hot water, the water fountains in the gym or the equipment in it.

It's overcrowded as well with inadequate amounts of weights etc. Often groups of actual children doing bugger all in there as well.

It's an okay place to go if you want to badly park your SUV and drink coffee whilst your child swims or something.

Looking forward to moving out of the area and joining a good gym again, what a snorefest

Ian R.

I have only been a member for about three months but I’d agree with a lot of what’s said. Maintenance should be better but biggest beef is amount of weight machines for those wanting to use them is not right. I often cannot use machines cos of people who just sit on them ding a session every 5 mins in some cases not fair on others. Not good value for money.

Anjum S.

Poorly maintened. Ladies shower area is not cleaned regularly enough.
The grout in the shower is filthy. Hair on floor. The soap dispensers are missing.
Have pointed this out several times.

Considering the membership is high, the ladies shower area needs a good refurb.

Simon A.

This is for the junior swimming lessons with Jay. My daughter wouldn’t go near a pool 6 months ago before she started at Nuffield. Now she confidently swims lengths and looks forward to every lesson. The instructor Jay came recommended and we are really happy with his warm and friendly approach with the kids. I’ve really enjoyed watching her develop and would recommend Jay 100%.

Mademoiselle A.

Management doesn’t seem to be addressing all of these bad reviews and feedback, which is a shame. It’s a very overpriced place and has some great competitors nearby, not sure why they are not taking feedback onboard.
Pool facilities are freezing cold in the winter, especially the corridor to walk back to the women changing room. My daughter always shakes so much after coming out of the pool, is very unpleasant. Don’t you have the heating on at all? It’s quite bad for such an expensive club. I also noticed that the water in the pool is sometimes very cold too making it unpleasant to be in it, especially for the little one (again, shaking in the water). Hope this gets addressed asap otherwise will probably soon move to Colets down the road.

Tan Q.

Becky Q is an outstanding member of the team. She’s the only instructor I know who can deliver amazing classes in the pool, on the gym floor or across all the studios to both adults and children. She’s given my daughter a new found belief and confidence in the pool and I always see her checking in on the members and her colleagues, she is the absolute heartbeat of the club. In a site full of good quality staff (Paul, Lisa, Bex, to name a few), she really is the epitome.