M & A Brown & Sons Ltd - Cranbrook

Kingcott D.

Fantastic prompt onsite repair from M A Brown & Sons to a mower - up and running again same day. Thanks to a great team 👍

James P.

Came in with a problem machine this afternoon. The team had fixed it within an hour. Excellent customer service

Scott P.

I don’t know where to start with this review. I’ve put off leaving it as I really don’t like doing it, but this has been the worst experience I’ve ever had with a company personally or professionally.

We dropped our woodchipper in a few months ago for a service and to fix the handbrake.

After having it a week or so I was told it would be ready the following afternoon. I took the afternoon off work and headed over to collect it. When I arrived I was told it would be another couple of hours. Instead of driving home and back again, I waited. After 3 hours I was told there was “no chance” it would be ready and it would be more like the middle of the following week.

The following week I was told it was ready, but I couldn’t have it because they didn’t know how much to charge as the engineer was off that day.

They eventually let me collect it. I was then billed just over £1000. For a service and handbrake repair. Also, the handbrake worked no different than when we dropped it off.

Stupidly, I paid the Invoice, but sent an email querying the amount, this went unanswered, so I called a few days later.

Whenever you call this company you get through to the same guy whatever option you select, he’ll then tell you he knows nothing and you need to speak to the office women, then he’ll tell you there’s no direct number for the office and they’ll call you back.

They didn’t call back.

Meanwhile, the chipper was running poorly so we eventually took it to another local company. They have got it running perfectly within 3 days and charged £300. They said the spark plugs needed changing, although they should have been brand new if M&A had serviced it. They seem surprised when I mentioned what we’d been charged.

I again called M&A wanting answers for being charged £1000 for seeming nothing, brakes not fixed, no new spark plugs etc.

Again I got through the reception man, was told I needed to speak to the office lady who wasn’t there, no direct number etc etc, they’ll call me back.

Admittedly I missed their call as I was working but I called back immediately and was told she was unavailable again.

They didn’t call back.

I sent another email as it seemed pointless calling and speak to this guy again. It’s been almost a week since then and I’ve had no reply.

In conclusion, do not use this company, drive 15 minutes away to Lamberhurst Engineering or anyone else. I am never compelled to leave bad reviews but this company is beyond a joke.

AVOID.

Alastair ?.

Mark and Amanda have built up a business becoming the premier supplier and provider of servicing for groundscare and agricultural machinery in the area and beyond. They service our farm machinery, supply new equipment for farm and home, and advise on everything inbetween. They have assembled a team and built a suite of facilities and capabilities meaning MAB will try their hardest to help if they can, and most of the time they can. They push the boat out to help their customers and go further than most. No wonder they're as successful as they are. Can't recommend them highly enough!

Lewis F.

We're do I start we have used this family run business for over 3 years and can't fault them
Very professional company who goes above and beyond for there customers

We willl not use anyone else other then mark and Amanda and team

Thanks guys for being the best there is

Neil L.

Nice people, but aftersales support is poor.
Never bothered to reply to queries.
I had previously purchased tractor, flail mower and stone burier/ rotavator.

Jeremy F.

Got me exactly what I needed when all others couldn't.
Decent bunch and very helpful.
Will be returning!!

Have returned...again and again..
Cannot fault the service.....awesome....

Steve D.

Great Service and very professional. Highly recommend from people in the trade as one of the best.