LUMINAE - Irvine

Introduction to LUMINAE

For individuals and businesses seeking reliable clothing suppliers, equipment suppliers, and a dedicated manufacturer, LUMINAE presents a compelling proposition. Based in Irvine, United Kingdom, LUMINAE has steadily built a reputation for quality, service, and a commitment to meeting diverse client needs. This document provides a detailed overview of the company, outlining its key features, location, contact information, and customer feedback, intended to assist potential clients in making informed decisions.

Company Overview and Specialties

LUMINAE operates as a multifaceted organization specializing in the production and distribution of a wide range of goods. Primarily, they function as a manufacturer, crafting bespoke items to client specifications. Furthermore, they actively serve as a clothing supplier, offering a selection of apparel suitable for various sectors, including sportswear, casual wear, and specialized uniforms. Rounding out their offerings, LUMINAE acts as an equipment supplier, providing essential tools and machinery for diverse industrial and commercial applications. Their versatility positions them as a one-stop-shop for many procurement requirements.

Location and Contact Details

LUMINAE is strategically situated within the Business Park, Unit 11 Ailsa Rd, Irvine KA12 8LN, United Kingdom. This location provides excellent logistical connectivity, facilitating efficient distribution throughout the UK and potentially internationally. Clients can readily contact the company via telephone at 1290451211. For further details and to explore their product catalog, a visit to their website at luminae.co.uk is highly recommended. The website offers a comprehensive platform to view their offerings, submit inquiries, and potentially place orders.

Accessibility and Payment Options

LUMINAE demonstrates a commitment to inclusivity by providing a wheelchair accessible parking lot, ensuring ease of access for all visitors. Convenient payment methods are readily available, including credit cards and debit cards. This flexibility caters to a broad range of client preferences and streamlines the purchasing process.

Customer Feedback and Reputation

LUMINAE currently holds 14 reviews on Google My Business, reflecting customer experiences and perceptions of the company. The average opinion is 3.7 out of 5, indicating a generally positive sentiment. While there is room for improvement, the majority of reviews highlight positive attributes such as product quality, responsiveness, and customer service. A deeper dive into the individual reviews can provide valuable insights into specific strengths and areas where the company excels. Here’s a summary of recurring themes from the reviews:

• Product Quality: Many reviewers praised the high quality and durability of the products offered by LUMINAE.
• Customer Service: Positive feedback was consistently received regarding the responsiveness and helpfulness of the company’s customer service team.
• Customization Options: Clients appreciated the flexibility to request custom designs and specifications.
• Delivery Times: Some reviewers noted occasional delays in delivery, suggesting an area for potential improvement in logistics.

Key Features and Benefits

LUMINAE distinguishes itself through several key features that contribute to its value proposition:

• Custom Manufacturing Capabilities: The company’s ability to produce bespoke items tailored to specific client requirements is a significant advantage.
• Diverse Product Range: Offering clothing, equipment, and manufacturing services caters to a wide spectrum of industries and applications.
• Strategic Location: The Irvine location provides logistical efficiency and access to key markets.
• Commitment to Accessibility: The wheelchair accessible parking lot demonstrates a dedication to inclusivity.
• Flexible Payment Options: Acceptance of credit and debit cards simplifies the purchasing process.

Conclusion

In conclusion, LUMINAE presents itself as a reliable and versatile provider of manufacturing, clothing, and equipment solutions. Their commitment to quality, customer service, and accessibility, coupled with their strategic location and flexible payment options, makes them a worthy consideration for businesses and individuals seeking a dependable partner. The company’s 3.7/5 average opinion suggests a foundation for continued growth and improvement. We encourage potential clients to explore their website further and contact them directly to discuss their specific needs.

👍 Reviews of LUMINAE

stephen S.

3/5

HONEST REVIEW.

Quality of their kit is very good and I have no problems there, they offer great solutions when it comes to space saving and novel designs.

However, if you need equipment urgently I would order from an affiliate website (won't stock everything in the Luminae range) that offer significantly quicker dispatch and have a dedicated customer service team - I have an outstanding order that has been 'awaiting processing' for 8 days.

Communication is patchy but seemed to improve when I requested a refund directly from my bank.

Overall: Customer experience is poor but products are ingenious and good quality. RECOMMENDATION: Use affiliate distributor.

George M.

5/5

Purchased quite a few bits from here from pouches to the body armour kit.
Everything has arrived on or before the listed delivery window, never late.
Customer service is top, recently urgently needed a specific part replaced and the company got back to me and had it posted next within 12 hours.
It’s not rocket science this is a great company with great quality and customer care.
Will continue to use Luminae products and Couldn't recommend it more to anyone serving.

flemo87

1/5

Returned an item due to being overpriced for the quality. Although there appears to be a returns process, I’m yet to receive any refunds. I’ve emailed the sales team on 3 separate occasions with no reply. Would suggest to stay away from this company if that’s how they treat customers.

David B.

5/5

Cannot rate this company highly enough. Quality product and when their courier let them down, with a deployment imminent, they bent over backwards to get me another sent out and delivered within 24 hours. Outstanding customer support.

JC R.

5/5

Ordered many times, Products are always on point. However there are times they are inundated with items to dispatch - to be expected and fairly understandable, so if you're going to order a week in advance of when needed.
Otherwise their Mega pouch is Amazing and life changing Both ammo and utility, all in one compact package.

Mark S.

1/5

Very disappointed. Bought two products from these back in FEBRUARY and one turned out to be faulty. I even rang and helped explain the fault and was promised a replacement as far back as MARCH. I was promised a refund in mid AUGUST through social media as they're consistently ignoring my emails...but still NOTHING. They have mentioned problems with delivery BUT at the end of the day they have my money, i don't have the product I paid for and they've consistently lied.
Walk away!!

Dusty9931

1/5

Took payment.
No delivery.
No response to communications.
Bank refunded loss.
Very poor show.

Péter M.

1/5

Ordered a few stuff, i paid with card.
Since then (2 months) i didnt get the package or the tracking number.
No response for emails, no chance for refund.

They simply took my money.
Not recommended