Highway Cycles - Hertford - Hertford

James W.

Simply the best cycle store in the local area.
Took my son here to purchase his first ‘serious’ bike and the staff were great for advice, not pushing for a sale and once I’d made our purchase, they built the bike and kept us informed of the progress.

Even stopped to chat about the positives of an E-Tandem bike!
Great experience.

Paul D.

Friendly, knowledgeable staff. Sorted out repairs to my bike, replaced parts and efficient service- the app / messaging service great so you are kept up to date on repair etc - good price also and shop well equipped. Will definitely be using the service again.

Gemma B.

We recently purchased a bike from Highway Cycles and just wanted to say how impressed I was with the customer service in the shop! The gentleman that was helping us was so attentive, informative and child friendly (who the bike was for!) Furthermore, my husband ordered the wrong colour, I phoned Tuesday to see if it could be swapped and the gentleman who answered was so helpful and really kind. I appreciate this would have been extra work as the bike had already been built, but it was no trouble at all.

I honestly am unsure of the last time dealing with any sort of retail that the customer service has been this good!...It was so refreshing!

Sam P.

What a great bike shop! Exceptional customer service, family friendly with no pressure to buy. Outstanding experience from start to finish! Looking forward to enjoying both the new bikes. Thanks guys

Jon A.

My first interaction with Highway Cycles, was when my partner needed a new bike through the cycle to work scheme. As neither of us who won’t knew anything about bikes, it was great to go somewhere where the staff were extremely patient and talk to us through all the options making sure that we made the right choice.

We are also advised about accessories and never pushed into making any decisions to buy the most expensive things possible.

After buying my bike online, which was a requirement of my work scheme, I took it to Highway cycles who set it up for me and made the relevant adjustments at a really reason price.

I can’t recommend this company highly enough, and every person that I have had interaction with in there has been extremely helpful, polite and professional.

I wouldn’t shop anywhere else now for all my cycling needs.

martin P.

Excellent service from all at the Hertford store. We went in to get an electric bike for my wife.(Having popped in a week before to discuss the merits and just get a view of pricing)
With an amazing selection to choose from, a bit of discussion helped narrow down the options to what was suitable for our needs.
We were able to try them out with no pressure and could jump from one to the next and back again while looking to narrow down the choice.
Having made a decision we arranged to collect later in the day after final checks could be performed by the mechanics.
Arriving with our son (and other bikes) to collect we realised we didn't have lights (it was getting dusky) and again the team were excellent, went out their way to find some spares / "old one" they were able to let us borrow from r the brief cycle home.
A great team with excellent knowledge and Custer service.

Rita E.

Highway Cycles may have moved out of Stortford, but they are still there for us! They collected my bike on Tuesday for a service, and returned it Thursday in great shape!
I took it out on Friday and felt 10 years younger! The newly built front hub and various other repairs made so much difference I can cancel my physio appointments!!

Hughesie 3.

Sorted out my Di2 which had completely stopped working - refreshed the firmware and reset, works perfectly great price. Also communication is excellent , regular progress updates on text and email. Will be my bike service provider of choice now when I cannot fix things myself