Henley Glass & Glazing - Henley-on-Thames

anthony L.

Henley glass excellent service, had a window replaced that then degassed and fogged up the few months later, they came right out and replaced it. When the pane replacing it had an internal scratch on (within construction tolerance) they re replaced it for customer satisfaction. I've had a large banister cover made up in 8mm and it was nicely installed at reasonable value.
Henry is very nice to talk to! I'll be using them for future bits and pieces in due course.

nicola K.

I had my front windows, porch front door and patio doors all installed by Henley glass and glazing.
The quote they gave us was very reasonable so we decided to go with them. From the start they were very friendly and helpful. We are very pleased with the end result and would definitely use them again. I would recommend anyone wanting to have new windows installed to use them.Thanks again Henley glass and glazing

Nicola from Cholsey

Mark B.

Couldn’t Fault!! ⭐️⭐️⭐️⭐️

I recently had new windows and a door installed by Henley Glass in Maidenhead, and I couldn’t be more thrilled!

The staff were incredibly helpful, guiding me through options that perfectly suited my home. The workmen were polite, extremely tidy, and completed the job with flawless precision. The pricing was competitive, and the quality of work was top-notch. My home looks amazing!

If you're looking for great service, fair prices, and outstanding results, Henley Glass is the way to go! Highly recommend!

amer J.

Used Henley Glass for a new skylight.
Excellent quality.
Solved condensation problem

Philip D.

Fantasy service just what I wanted on my Frame , less than 10 mins all was done while I wait. Thank you Roman keep the good work 🤗

Ian H.

I have had the displeasure in using Henley Glass 3 times now due to my building management company on my current and previous flat specifying they had to do the work so I unfortunately had no choice.

The company’s time management has been poor 2 out of the 3 times I’ve used them. On large projects where they are replacing the windows in a whole block of flats, they seem to give you a date which they need access to the property to fit new windows and when they fall behind schedule they fail to inform you resulting in you taking unnecessary days off, having to chase Henley glass for continuous updates.

When they finally fitted the windows there were a couple of snagging issues, trickle vents not working properly (sticking) and a piece of missing beading meaning they had to fix these at a later date.

A manufacturing fault or issue with fitting the glass panel caused my bedroom window to make a loud explosion noise in the middle of the night, then on inspection I discovered it had cracked only on the inside panel and the gas in between the 2 panels had obviously escaped. I don’t believe a window should crack out of the blue without any intervention or impack and it suggests to me that it’s a manufacturing fault or fitting error, which others also elude to online (search for “spontaneous glass breakage”).

Henley Glass came to inspect the window and the person inspecting wasn’t interested in investigating why this occurred or establishing the fault (such as the beading being too tight, a chip in the glass while fitting etc) and was more interested in just quoting a new panel. They only did a quick 5-10 second visual inspection and didn’t take the beading off or anything. I did mention that I believed it was faulty and my reasoning and then the person inspecting seemed to be trying to pass the buck to me, saying how do they know that I didn’t slam it and they didn’t want to argue about it at this time on a Saturday morning which I didn’t think was particularly professional. I mean how do I know they didn’t fit a sub-standard panel or fit it incorrectly.

I subsequently received the quote and they just stated that the window was cracked and not faulty and not covered by their 10 year guarantee (which doesn’t seem worth the paper it’s written on as it doesn’t cover anything by the seems of it). I contested this and emailed twice, not receiving any response in over 2 weeks. I then phoned and was told to email someone else who subsequently didn’t apologise for the non-response for 2 weeks and clearly didn’t want to know just saying we have provided you with a quote and advised what was wrong. I don’t think saying that something is cracked and not faulty is a reason and there wasn’t any reasoning as to why the panel had suddenly exploded and cracked in the middle of the night without any intervention. I asked again what the reason was why it failed and they said that it was either hit or was caused by an “act of god”! Now considering there was no point of impact I struggle to see how it had suddenly exploded and cracked.

I certainly would not recommend this company, they are unprofessional, have poor time management and don’t want to take any responsibility for any issues which arise after fitting.

A shambles of a company.

Nigel T.

I have given Henley Glass several opportunities to get this right. We invited them to quote for a window. They took weeks to provide the quote, we accepted it, wanting to support local businesses. That was in September last year. You can see the lovely window below. We have chased them three times for a supply date, each time we have heard nothing or We are asking our suppliers. I appreciate these are difficult times, bit all it takes is an email or a phone call. Appalling customer service. I can't tell you how good the window is, it STILL isn't here.

James B.

I had arranged for someone to give me a quote and they didn't bother turning up, no phone call or email. Tried calling the office number and no one answered. Very disappointed by this company.
This is the 2nd bad experience I have received, years ago I had a mirror replaced and the chap who installed it was rude, abrupt and kept on slamming my front door when getting tools from his van.
Just to warn you all, you'll get harassed by emails and text messages if you leave a review that the company doesn't like.