Feefo - Petersfield

Address: Feefo Heath Farm, Heath Rd E, Petersfield GU31 4HT, United Kingdom.
Phone: 2033624209.
Website: business.feefo.com
Specialties: Software company, Internet marketing service.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance, Appointment required.
Opinions: This company has 152 reviews on Google My Business.
Average opinion: 2/5.

📌 Location of Feefo

Feefo Feefo Heath Farm, Heath Rd E, Petersfield GU31 4HT, United Kingdom

☎️2033624209

⏰ Open Hours of Feefo

Monday: 9 am–5:30 pm
Tuesday: 9 am–5:30 pm
Wednesday: 9 am–5:30 pm
Thursday: 9 am–5:30 pm
Friday: 9 am–5:30 pm
Saturday: Closed
Sunday: Closed

Feefo Overview

Feefo is a reputable software company based in the United Kingdom, located at Feefo Heath Farm, Heath Rd E, Petersfield GU31 4HT, United Kingdom. This company specializes in providing internet marketing services. Their main focus is on helping businesses collect and display genuine customer reviews to enhance their online reputation and demonstrate trustworthiness.

One of the key features of Feefo is their user-friendly platform, which makes it easy for businesses to operate and manage their reviews. The company's support team is highly responsive and knowledgeable, ensuring that any issues or concerns are addressed promptly. Additionally, Feefo offers a variety of widgets to help businesses display reviews effectively on their websites.

Feefo is committed to providing a wheelchair-accessible environment, with features such as a wheelchair-accessible car park and entrance. It is recommended to make an appointment prior to visiting the premises.

Customer Reviews and Ratings

Feefo has received a total of 152 reviews on Google My Business, with an average rating of 2/5. While the overall rating may not be the highest, it is essential to consider that customer feedback plays a crucial role in shaping a business's online reputation. Many customers have praised Feefo for its user-friendly platform, prompt support, and helpful customer service team.

One satisfied customer mentioned, 'We have used Feefo since 2018 and have found the platform to be very user-friendly and easy to operate. The support tickets are answered promptly, and the customer service team is extremely helpful and well-informed.' This review highlights the positive aspects of working with Feefo and the company's dedication to providing excellent support.

Contact Information

For those interested in learning more about Feefo or seeking their services, the company can be reached at 2033624209. Their website, business.feefo.com, provides further information and resources.

Keywords

- Software company
- Internet marketing service
- Customer reviews
- Online reputation
- User-friendly platform
- Responsive support

👍 Reviews of Feefo

Mike W.

5/5

We have used Feefo since 2018 and we have found the platform user-friendly and easy to operate. Support tickets are answered promptly and the customer service team are extremely helpful and well-informed. Feefo offer a variety of widgets to help display reviews and the gathering and display of genuine customer feedback is a wonderful way of demonstrating that we are a trusted brand.

Lee T.

1/5

Honestly, the most pointless review platform I’ve come across.

I left a positive review for a property I stayed in for holiday, the property was lovely and we said we would stay again, the only criticism being that for a property which rents out for 1000 to 1500 a week they should be annually maintaining it better in the winter months when it’s out of season - eg decorating it and deep cleaning (which they hadn’t)

They removed my review stating it breached the terms, how ridiculous to have a review platform that artificially moderates reviews, utterly pointless.

In a nut shell, avoid using companies that use fee go as the reviews are not accurate reflections of customer experiences, as is demonstrated in the 2 star review they have in their own Google page, if this was a feefo page the review would have deleted all of these comments.

Eddie R.

1/5

It is my opinion that Feefo is not a great company & their approach to moderation and reviews isn’t a fair one.
Their hub is also pretty rubbish.
They need to do more to assist their customers and provide a much better service

tom B.

1/5

Pulled my honest review and won't answer the phone or reply to my requests for it to be reinstated. Basically they are paid by their clients to create restrictive policies on what is deemed relevant/useful/accurate so they can filter out all the really negative stuff. Won't be relying on Feefo for any product recommendations in future that's for sure.

David L.

1/5

I attempted to leave a one-star review of a company I'd recently purchased from who had delivered sub-standard goods and who were very, very slow in responding to my requests for a return and appropriate packaging.

Feefo emailed twice asking for me to review my purchase but on both occasions (one only a matter of hours old) I was told the link had expired.

It would appear that only positive reviews are allowed to be posted as anything negative never gets published due to this expired link trick.

A dishonest review site, in my opinion, not to be trusted.

Update 28th January:

Feefo have contacted me asking me to get in touch and have the link restored, so I did, only to be told because I'd bought two products (I hadn't, they'd sent the original review link plus a reminder, for the same product) they couldn't do that. I've asked them to explain but as yet have received no reply.

So not only are the reviews questionable, it appears basics like knowing how their own system actually works is up for debate as well.

Laughable.

I won't name the company I wanted to review here as I've done it elsewhere now with a review site that doesn't filter it's content.

Graham J.

1/5

Feefo carry out customer reviews on behalf of Cotages.com. I booked a cottage for a xmas trip with family. We arrived at the cottage but the owner was awful, said we hadn’t booked so we had to return home.
I tried to put this info on the Feefo review request but it was censored - the feefo customer services took out the bad customer experience and left the good bits (that referred to the Cottagss.com refunding my money quite quickly. Feefo are just a censor, I won’t ever believe anything written on it.

Sighami G.

1/5

what a pointless platform for reviews . i tried to share my experience so to help others but after 4 days still my review has not been put up, it seems like that if you want to leave a review and its the slightest point towards negative they will not put it up as if to say this plaform for reviews is paid for by the businesses they are reviwing and will not put up bad reviews ...what a shame

Martin C.

1/5

I am trying to edit/delete an ill-informed review I left for a firm this week. But there is no way to do that. Or any way to have email contact unless you are a trader.