Elite Fine Foods - Newhaven

Brandon L.

3.5t driver blocked me in a drive. I politely asked him to move, he told me to 'deal with it' & didn't move, so I accepted it. I understand that these drivers are under a lot of pressure. However, when I asked how long he's going to be, he proceeded to yell at me & aggressively swear at me. I understand that there's frustrations in these lines of work, but it is not right for anyone to yell at someone like that in the middle of town.

James M.

Whenever you want to change the slightest account detail there’s an issue with Elite. You would have thought updating a direct debit would be easy. Gave them a month’s notice our bank account would be switching - no response to about 8 emails chasing them. They then email when the direct debit is returned unpaid - no interest in the complete lack of customer service in actually responding to the original emails. Then when the new direct debit is finally set up they take the payment, and email saying it’s bounced. Sarah Pritchard is the most incompetent person I have ever had the misfortune of dealing with. We only buy one product from Elite and I have contact that company direct to explain our frustrations with Elite and see where else we can get it from. 1* is too rewarding for this company. Avoid if you can.

steve C.

The van I saw today in Cornwall was being driven by an absolute moron. I only barely avoided colliding with the fool and his shiny (for now) new van.

sarah T.

Your delivery driver followed me from the Wandsworth roundabout aggressively all the way to Fulham because I was in the wrong lane. He made me feel very scared today . His first bit on the number plate or L3 23. It was terrible - he should not be driving - this aggressiveness went on for about an hour. This man should not be driving for you . Aggressive man .

Picnic B.

If i could give zero stars i would. Literally every order there is an issue - wrong delivery addresses - forever updating the address to only have wrong addresses on my account, missing items - 80% of orders at times, gates left unlocked, prices not put on items, deliveries not turning until late afternoon - latest delivery was 7pm and 80% was missing, issues with keys, orders just left outside on the street. I should invoice them for all the time i waste on the phone to customer services or my rep. AVOID if you value your business and being able to open

Sawley R.

Unfortunately the driver of their 69 plate white van let the company down this morning at junction 25 of the M1. Wrong lane, cuts me up, speeds onto the M1 North undertaking vehicles in the process. We all do bad things when driving, but I wouldn’t do it with my company’s name on the side of the van!

Bob L.

Guy driving an Elite van along A259 between Newhaven and Seaford today at 17:30ish driving like a total maniac. Pulled straight onto a roundabout nearly causing a crash and continued to drive too fast and then tailgate a learner driver, not very smart when the company name is all over the van and its a local company on a bank holiday monday, talk to this idiot and get him to drive safely.

Charles S.

Consistent online ordering issues!
Odering prepared veg, within the time scale they put
Sometimes I've ordered 2 days in advance
And I still do not get what I've actually ordered

Having spent over 30 in the catering industry, I've used many suppliers
But honestly, in the past year
There service is very poor
Customer services fob you of with such things like there's a glitch in our system!
Hmmmm!!!