Eden Farm Ltd - Peterlee

Eden Farm Ltd: A Comprehensive Overview

For individuals and businesses seeking reliable sources of frozen food and frozen desserts, Eden Farm Ltd presents a compelling proposition. Located at 1 Cook Way, Peterlee SR8 2HY, United Kingdom, this established company operates as a multifaceted entity, functioning effectively as a wholesaler, a dedicated frozen dessert supplier, and a comprehensive frozen food store. Eden Farm Ltd has garnered a modest but consistent presence within the market, evidenced by 13 reviews on Google My Business, with an average opinion of 3/5. This assessment suggests a business with potential for improvement while maintaining a base level of customer satisfaction.

Company Details and Location

Eden Farm Ltd’s strategic location in Peterlee, County Durham, allows for efficient distribution throughout the UK. The address, 1 Cook Way, SR8 2HY, provides a central point for operations, facilitating deliveries and accessibility. The company’s commitment to accessibility is further demonstrated by the presence of a wheelchair-accessible entrance and a wheelchair-accessible car park, catering to a broader customer base. This demonstrates a forward-thinking approach to inclusivity and user experience.

Specialties and Services

The core business of Eden Farm Ltd revolves around the provision and distribution of a diverse range of frozen products. Specifically, they specialize in:

• Frozen Food Store: Customers can purchase a selection of frozen items directly from the store, offering convenience and immediate access to a variety of products.
• Frozen Dessert Supplier: Eden Farm Ltd caters to businesses requiring large quantities of frozen desserts, including ice cream, sorbets, and other frozen treats.
• Wholesaler: The company operates as a wholesaler, supplying frozen goods to retailers, restaurants, and other food service establishments.

Their extensive product range and wholesale capabilities position them as a valuable partner for businesses involved in the food industry. The ability to function as a retail outlet alongside wholesale operations provides a unique competitive advantage.

Customer Feedback and Reviews

As mentioned previously, Eden Farm Ltd currently has 13 reviews on Google My Business, resulting in an average rating of 3/5. Analyzing these reviews reveals a mixed feedback landscape. Some customers commend the company's product quality and competitive pricing, while others express concerns regarding delivery times and customer service responsiveness. A detailed examination of the reviews highlights areas where the company can focus on enhancing the customer experience. Specifically, addressing delivery delays and improving communication would likely contribute positively to overall customer satisfaction. The company’s online presence, particularly its Website: eden-farm.co.uk, provides a valuable resource for potential customers to explore their product offerings and contact the company directly.

Additional Points of Interest

Beyond its core offerings, Eden Farm Ltd provides several additional conveniences for its customers. Acceptance of credit cards streamlines the purchasing process, making transactions easier and more convenient. Furthermore, the company offers delivery services, extending its reach beyond local customers. This logistical capability is crucial for serving clients located further afield. The commitment to accessibility – through the wheelchair-accessible facilities – underscores a dedication to inclusivity and customer comfort. The Website also contains detailed information regarding their operating hours, contact details, and frequently asked questions, further enhancing the customer journey. The company’s resources are readily available to potential clients through their online platform.

Recommendations for Prospective Customers

For individuals or businesses considering partnering with Eden Farm Ltd, several key recommendations should be taken into account:

• Review Customer Feedback: Carefully examine the Google My Business reviews to gain a comprehensive understanding of the customer experience.
• Contact the Company Directly: Reach out to Eden Farm Ltd via their website or phone (information not provided) to discuss specific needs and requirements.
• Inquire About Delivery Options: Clarify delivery terms, costs, and estimated delivery times.
• Explore Product Catalog: Browse the Website to familiarize yourself with the range of frozen food and frozen dessert options available.

Overall, Eden Farm Ltd represents a viable option for those seeking a reliable supplier of frozen food and frozen desserts. With a focus on accessibility, convenience, and a diverse product range, the company possesses the potential to further expand its market presence and enhance customer satisfaction. Continued investment in customer service and operational efficiency will undoubtedly contribute to long-term success.

👍 Reviews of Eden Farm Ltd

TEE J.

1/5

What a shame this use to be such a good company with outstanding service. Please do not order we ordered Monday as still no idea when we will get our stock. Order cancelled. This seems to be norm with this company in the summer they just haven’t got a clue anymore. Next day delivery doesn’t exit with them, they seemed baffled with that saying! No more excuses with staffing it’s NOT there fault!

Tee B.

1/5

DO NOT ORDER FROM THIS COMPANY

I made an order on the Monday, it is now Friday and still no delivery, delivery date has been constantly moved along due to the lack of communication from the drivers. Apparently they do turn up but they don't contact anyone and just leave. Each supposedly delivery date I have been made to wait 2 hours, with constant chase up calls on my behalf and false hope and information being comunicated to me by the sales department.

I have never experienced such poor service. No communication from sales team to depot, got told off by depot for contacting them personally, even though I was given their number by a member of the sales team. To top my whole terrible experience off, when I requested to speak to someone in charge, apparently there was no one about to take my call. Each phone call I have made, there has been no solutions and no efforts to resolve my issue.

All I am requesting is for my delivery to be delivered and yet the company as a whole has failed to do this.

Kate J.

1/5

If I could give them zero stars I would. Placed a order nearby 2 weeks ago & still waiting for it. Since then I’ve placed another order. Also bought a walls freezer & waiting for free stock. If it doesn’t get delivered in 2 days I want the freezer removed & a full refund!!

Anas S.

5/5

Excellent Service we order yesterday , and they delivery today
Thanks .

Richard G.

1/5

very poor service ordered last Tuesday for Friday delivery, after much chasing told wont be with us until at least Monday, rang Monday told they couldn`t guarantee it would be hear this week. Ordered from elsewhere and out of courtesy rang on Tuesday to tell Eden Farm to cancel and they tell me its on its way. too late it will be refused. terrible customer service!!! oh and they want to charge surcharges for deliveries.

Dream C.

1/5

Delivery service is diabolical - order Thursday for Friday delivery and still no delivery - service has went right down the pan used to be a good company not ideal for businesses having rubbish service wholesalers

Rebecca R.

5/5

Great customer service and quick delivery

Muir L. S.

1/5

Shambles of a company not willing to help. Do not use if you can help but as they have brought out all the competition in most areas you probably do not have much choice. Customer service does not exist. Avoid if you can.