Carr's Billington Carlisle - Carlisle

Elizabeth Morrow

Carr's always has something you need, even if you didn't know. There sales are amazing. Staff in this store are friendly and they have a good range of product. Even stock CSJ dog food.

Caravan man Quinn

Great service as always.
Many thanks r k quinn caravans burgh Rd ind est Carlisle ca27na

Isaac Stewart

Where do I start
First of all Geoff Thompson in the workshop was my first point of contact very polite, professional and helpful
Sophie Lewis in the office/accounts also very courteous and polite
We must not forget Andy in parts he also was extremely helpful
All in all a very pleasant experience and a huge credit to your business
Thanks again
Isaac Stewart

Derek Forster

Great country store, great outdoor clothing plus great selection of garden tools and equipment. Excellent staff with very good knowledge and experience of customer service.

Trevor Slater

Popped in to set up a direct debit mandate for fuel, very easy and swift process, Jackie was extremely helpful.

Ms Straightforward

I received exceptional , kindly , and professional customer service from Carlisle, Kay (not Head office) and Sarah, in Head Office today . Thank you both so very much , for listening to my frustrated ranting, regarding your Dumfries branch .. Carlisle 10/10.

This relates to the Dumfries branch - I asked the price of a Watchman oil tank monitor, they stated 150 pound. I told them that Carlisle had quoted me 114. I was told the Carlisle one would be a much older model and anyway the main office is nothing to do with them, you are just their sister company! If I wanted one it was 150 pound. Utterly bonkers, I would rather drive to Carlisle and pick one up.The drive takes about a 5 hour round trip on a good day.

The the staff at your Dumfries branch are a stark contrast to Carlisle. They are hostile , blunt and extremely challenging to deal with. It appears they roll out of bed with the soul intention of gunning for a fight. I absolutely loathe dealing with them, to the point my oil tank is almost empty.

Everything, is such an ordeal. I have been told I need to prove who I am, despite me being a loyal customer for 2 years. I had to send in my driving licence or passport. Despite, me explaining I always pay my bill the day the oil is delivered I have never owed you money. I explained I was house bound and could not get out to send this form back or my ID.
I was shouted at and told if I wanted oil , I had to provide my ID, so they knew exactly who I was. I was trying to purchase heating oil, not a machine gun!

Dumfries branch are in serious need of training in customer service, basic manners and in some need of anger management.

I have had to pay upfront for oil today. I was repeatedly asked how much oil I wanted. I explained , I cannot tell you how much oil I need, as I cannot physically get to my tank due to my health. I wanted it to be filled up, but was told in no uncertain terms. When it reaches 500 litres , the driver will stop filling the tank. Despite, me trying to reason with them, (can he not fill it and before he leaves I will ring in and pay the difference?,) I was told no, I had paid for 500 litres and that is what I would receive. Once it reached 500 the driver would stop filling the tank.
There does not seem to be much common sense, knocking about the Dumfries branch.

I am a middle aged, disabled housebound, lone woman. Not, some oil thief and fraudster . If I do not pay my bill, surely you could just suck the oil back out the tank!

10/10 Carlisle, you shine warmly and brightly . Dumfries you receive ,a far too high rating of , 0/10 and your rating is dreigh!

Mark English

Really great, Everything you need ( and some you don't but still end up buying ?) Friendly helpful staff

Mark Kelly

Great store, great staff and lovely management who couldn't be more helpful
will be back soon thank you for great service