Ben Burgess Aylsham - Norwich

Ben Burgess Aylsham: A Comprehensive Guide

Ben Burgess Aylsham stands as a respected and established supplier of a diverse range of nuts, bolts, and associated hardware. Located within the Industrial Estate at Dunkirk, Aylsham, NR11 6SU, United Kingdom, the company has cultivated a strong reputation for its commitment to quality, customer service, and a flexible approach to business. The telephone number is 1263734311, and their website can be found at benburgess.co.uk. It is a business that clearly values building long-term relationships with its clientele.

Location and Facilities

The Aylsham branch occupies a strategically positioned facility within the Industrial Estate. This location allows for efficient distribution and accessibility for customers in the Norfolk region and beyond. The facility itself offers several key amenities designed to enhance the customer experience. Notably, there is a wheelchair-accessible car park and wheelchair-accessible entrance, demonstrating a serious commitment to inclusivity and accessibility. Furthermore, the store provides credit cards, debit cards, and NFC mobile payments, catering to a wide variety of payment preferences. The provision of on-site services further strengthens their appeal to businesses and individuals alike.

Specialties and Services

While specific details regarding their specialties are not explicitly listed, Ben Burgess Aylsham is recognized for its extensive inventory of nuts, bolts, and related hardware. The business likely caters to a broad spectrum of industries, including construction, engineering, automotive, and DIY enthusiasts. The ability to purchase larger items individually – a feature frequently highlighted in customer feedback – suggests a focus on providing tailored solutions to meet specific needs. The company's operational philosophy appears to prioritize individual customer requirements.

Customer Service and Flexibility

A recurring theme in customer feedback points to the exceptional service provided by Ben Burgess Aylsham. Many customers commend the friendly and helpful service, emphasizing that the staff are willing to go the extra mile to assist. A particularly noteworthy aspect of the customer experience is the demonstrated flexibility of the team. One customer recounted a situation where, despite not meeting the standard contactless payment threshold, the staff were willing to accommodate a payment method – a phone – highlighting a genuine commitment to customer convenience. This level of responsiveness and understanding is a clear differentiator.

Additional Points of Interest

Ben Burgess Aylsham offers delivery services, broadening their reach and making it easier for customers to acquire the products they require. The company’s reputation is bolstered by a high average customer opinion of 4.7/5, as reflected in their 35 reviews on Google My Business. This substantial positive feedback underscores the satisfaction of their customer base. The fact that they are open to allowing customers to take items on trust, particularly with lower-value purchases, speaks volumes about their trust in their clientele and their desire to foster strong relationships. It’s clear that Ben Burgess Aylsham operates with a customer-centric approach, prioritizing ease of doing business and building lasting connections.

Contact Information and Website

For further information or to place an order, prospective clients are encouraged to contact Ben Burgess Aylsham directly via telephone at 1263734311. Their website, benburgess.co.uk, provides a comprehensive overview of their product range and services. The website is regularly updated and provides valuable insights into the company’s operations and offerings.

👍 Reviews of Ben Burgess Aylsham

Andy T.

5/5

Friendly and helpful service, really good value for larger nuts and bolts which can be bought individually.

Peter B.

5/5

I only had my phone with me to pay for low value items that didn't meet their threshold for contactless payments. I live locally, so they let me take the items on trust, something I very much appreciated. Nice to buy from flexible and customer focused folks. I will go back next time I'm in the vicinity and hold up my end of the bargain!

Martin R. (.

5/5

Leslie at Ben Burgess Aylsham provided excellent service today providing (and fitting) spare parts for my Stihl electric hedge trimmer.
I have purchased and serviced my domestic ground care equipment here and it’s nice to be rewarded with such individual service.
Keep up the good work!

Moto R.

5/5

Good friendly service

John T.

5/5

Extremely customer focused. Lightning fast service they did for us. Very friendly and professional.

Jake A.

5/5

Good bunch of guys very reliable service would highly recommend

Dan S.

5/5

Really helpful parts department can't recommend enough

Andrew C.

5/5

Great products available. Staff interested and helpful.