Bakkalim UK - Enfield

A K.

I’ve been ordering from Bakkalim UK for a long time since I moved to the UK. Sometimes they sent wrong brands or missed small items, but I didn’t complain because they were only worth a few pounds. But my last order was a big disappointment.

They shipped my order with DHL. When I opened the box, there was a strong pickle smell. One jar of pickles was missing, and the jam jar was broken. It looked okay outside, but when I opened it, jam spilled everywhere. Fragile items like biscuits were placed at the bottom of the box, which was very careless.

I contacted them through WhatsApp. They asked me if I had a video of opening the box — which I didn’t, because who normally records that? I told them they charged me for items I didn’t receive. They blamed DHL and said the packaging was changed during transport. But I paid Bakkalim, not DHL — they are responsible.

They said they would investigate and refund me. After 10 days, nothing happened. I contacted them again, and they said the money was sent. I checked my account — nothing. Then they said their IT team would fix it manually. Still, no refund.

They took my money, didn’t deliver everything, and then wasted my time with excuses. It feels like they think customers are stupid. I will never buy from them again, and I don’t recommend anyone else to trust them.

Sevi K.

I placed my order on Saturday with bakkalim and because was weekend did not taken to account till Monday which is very understandable. On Monday i received e-mail saying that was collected by DHL and will be delivered next day. On Tuesday i received e-mail saying will be delivered between 17:16-18:16 and i didn’t contact bakkalim regarding my order before 16:00 due to delivery time and las minute my order got cancelled and wednesday morning received e-mail saying that will be delivered by noon time. All my fridge items and frozen items were delivered in a room temperature and when i made complaint they told me that i didn’t contact them on the delivery day and they wouldn’t return any money as they can’t quarantee that will be delivered frozen. I wouldn’t recommend to anyone and don’t have high expectations.

Mesut M.

Customer satisfaction is good. They have nice packaging systems. Beautiful workmanship, from packaging to protection to delivery. Thanks for your

Z G.

I ordered pastry it didn’t come following day ,I waited until night time still didn’t come so next day it came afternoon by the time pastry gone so bad I had to throw the bin.I messaged bakkalim they told me I should’ve messaged them by 4pm and didn’t do refund .Very bad customer service blaming customer not the slow delivery service 😳

Fa D.

Shop twice from them, they always send expired or near expiration dated products, despite asking them nicely. Awful customer service! Will never shop from them again, waste of money..

edit: the owner of the shop is so shameless that claimed that I have an fake account! I can prove it and give you all the pictures of my last order. I shop with them in August bought 2 kg. of tea. Expiry date you can see is 22/08/2022 How I am gonna consume 2 kg. Of tea in a month! ABV!
Is this lie! Why should I go around blaming your company! Just do a good business you will be alright!

Wiki H.

I have been looking for something from my childhood for many months - and I have finally found it in Bakkalim store I could not be any more happier !

Also Cihan helped me so much on letting me knew how to order ( I had many questions ) and he supported me to make sure I can order my product, answering all my questions etc. and when to expect delivery- delivery is very quick I ordered today and it will arrive on Tuesday !

I couldn’t be anymore satisfied with the service as well as the excellent customer service I was provided:)

Will be ordering many times more 1000%

Recommed recommend recommend !!

Fatima U.

Good customer service and affordable prices, happy customer and would recommend to purchase from here, I know I will again ☺️

Semih C. ?.

Wide range of products, fair prices, fast shipping and excellent customer service. Definetly recommended.