wilko - Oxford

Address: Templars Square Shopping Cent 1/2 The Square OX4 3UZ, United Kingdom.

Website: wilko.com
Specialties: Hardware store.
Other points of interest: Same-day delivery, Wi-Fi, Wi-Fi, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 793 reviews on Google My Business.
Average opinion: 4.2/5.

📌 Location of wilko

wilko Templars Square Shopping Cent 1/2 The Square OX4 3UZ, United Kingdom

About Wilko

Wilko is a prominent hardware store located at Templars Square Shopping Centre, 1/2 The Square, Oxford OX4 3UZ, United Kingdom. It is known for its wide range of products and competitive pricing.

Store Features

Wide Range of Products: Wilko offers a vast array of products, including hardware, home improvement items, and DIY supplies. This variety makes it a one-stop shop for many customers.
Competitive Pricing: The store is renowned for its affordable prices, with many customers reporting satisfaction with the value for money they receive. For instance, a 5-litre white paint was recently priced at just £7.
Same-Day Delivery: Wilko offers same-day delivery for online orders, ensuring customer convenience and quick access to essential supplies.
Payment Options: Apart from cash, Wilko accepts debit cards, NFC mobile payments, and credit cards, providing customers with multiple payment options.

Store Layout and Experience

Like many Wilkinson stores, this one is bright and well-stocked, making it easy for customers to find what they need. However, some customers have noted issues with queuing at the tills, with one customer describing it as 'woeful'. The self-service option is available for card payments, but some customers find it a bit of a hassle.

Online Presence

Wilko's website (wilko.com) is user-friendly and offers a comprehensive range of products. It also provides an online shopping option with same-day delivery, catering to customers who prefer to shop from the comfort of their homes.

Customer Reviews and Ratings

Wilko has received 793 reviews on Google My Business, with an average rating of 4.2/5. This indicates a high level of customer satisfaction with the store's products, prices, and overall shopping experience. Here are a few highlights from the reviews:

Positive Aspects: Many customers praised the store's wide range of products, competitive prices, and convenient location. Some also appreciated the store's cleanliness and well-organized layout.
Negative Aspects: Some customers, however, criticized the long queues at the tills and the hassle of the self-service option. A few also noted that some products could be out of stock at times.

Despite these minor issues, Wilko maintains a high customer satisfaction rating, indicating that the positive aspects of the store outweigh the negative ones.

👍 Reviews of wilko

Rob D.

3/5

Like most Wilkinson stores this one is bright and well stocked and the goods are competitily priced, i thought this 5 litre white paint for just £7. The bad news is the woeful queuing for the tills, there is an option to serve yourself if you are paying by card, however this is a bit of a faff, and you feel like an unpaid staff.

Amanda L.

5/5

I received excellent customer service today. First Elizabeth kindly looked up a product on the stores stock website. She was so friendly and seemed very happy and polite. Sandra then took me to the item and gave me some advice regarding ideal products for my needs. She was also very approachable, friendly and content in her work. I will return to this store in the future I shall also recommend it to friends & family

Darrell W.

5/5

Love it been going there for years. They sell all sorts from food to garden stuff house hold stuff all cheap and affordable I love it. Got many garden stuff from there benches BBQs seeds I took to Malaysia that my misses couldn't get. Well cool place

Dessi V.

5/5

Always happy with wilko!! So reasonable price!!
I wish that there was another one in city centre. There were no smaller bins and if this could be added it will be even better.

Rachel C.

5/5

Usually the time that I go is quiet if you're picking up click and collect. Staff are friendly and sometimes there are great deals in store. If your looking for something that may have sold out at other Local wilko's try this one

Michal S.

2/5

Just went there to see if there was anything decent on sale since it went into administration, but no luck as the shelves were almost empty like for the last 2 years and there was not much on sale at all. Such a shame as it used to be a lovely place to shop.

Lorraine J.

5/5

I do like the occasional trip to wilko. They are very good at having in stock what is displayed on their website.

Not enough Staff available for checkouts which clearly frustrated waiting customers.

Always well stocked and always a good place to bargain hunt for household essentials.

S B.

3/5

This store has a great selection, everything you need plus other stuff you didn't know you needed. You can order online and collect it here too. Many people go to the pound shop near by but many products are cheaper in Wilko like cleaning wipes, hand wash and more!
Reason for 3 stars only - You have to check what you have been charged, the pricing can often be wrong (like special offer items being charged normal price) and items often have the wrong price on the shelf, sometimes there are no prices shown. The staff are hit and miss. There are some really nice ones but some are quite rude, one young guy treated me like I had the plague when he saw eczema on my arm.. They rush you at the checkout too, they start serving the next person when you are still trying to pack your stuff which makes me feel quite stressed.