Royal Mail - West Wickham Delivery Office - West Wickham

Royal Mail – West Wickham Delivery Office: A Comprehensive Overview

For individuals and businesses in West Wickham and the surrounding areas seeking reliable postal services, the Royal Mail – West Wickham Delivery Office stands as a crucial local hub. Located at 92 Station Rd, West Wickham BR4 0QE, United Kingdom, this office plays a vital role in the efficient distribution of mail and parcels throughout the region. The telephone number is 3457740740, and the website provides comprehensive information: royalmail.com.

Specialties and Services

The primary specialty of this Royal Mail branch is, of course, shipping and mailing services. It offers a full spectrum of postal solutions, catering to diverse needs. These services typically encompass:

* Letter Posting: Standard and large letter services for personal and business correspondence.
* Parcel Delivery: A range of parcel sizes and delivery options, including tracked and signed-for services.
* International Mail: Services for sending mail and parcels abroad, with various customs and documentation requirements handled.
* Bulk Mail Services: Solutions for businesses requiring high-volume mailings, such as advertising mail or direct marketing campaigns.
* Returns: The ability to return unwanted items via postal services.
* Special Services: Options like recorded delivery, special delivery, and proof of posting, providing enhanced security and tracking.

The West Wickham Delivery Office is committed to providing a dependable and accessible service to the community. They operate within the broader framework of Royal Mail, adhering to established standards of quality and customer service.

Location and Accessibility

Situated at 92 Station Rd, West Wickham BR4 0QE, the office is strategically positioned within the town center. Its location provides convenient access for residents and businesses alike. Notably, the delivery office features a wheelchair-accessible entrance, demonstrating a commitment to inclusivity and accessibility for all customers. This feature is a significant benefit for individuals requiring assistance or using mobility aids. The proximity to public transport links further enhances its accessibility.

Customer Feedback and Reputation

Currently, the Royal Mail – West Wickham Delivery Office boasts 25 reviews on Google My Business. While the average opinion is 3/5, reflecting a mixed range of experiences, it’s evident that some customers have reported exceptionally positive interactions. The feedback highlights a dedication to going above and beyond, as exemplified by the reported instance where a delivery person, Gail Reardon, personally printed a label for a customer, showcasing a commitment to personalized service and building positive relationships within the community.

The overall feedback suggests an area for continuous improvement in consistently meeting customer expectations across all service aspects. Further investigation into specific concerns raised in the reviews could lead to targeted enhancements and a more consistently high level of customer satisfaction.

Key Contact Information and Services Summary

Here’s a table summarizing the key details:

| Feature | Detail |
|------------------|----------------------------|
| Address | 92 Station Rd, West Wickham BR4 0QE |
| Phone Number | 3457740740 |
| Website | royalmail.com |
| Specialties | Shipping & Mailing Services |
| Accessibility | Wheelchair Accessible |
| Google Reviews | 25 Reviews (Average 3/5) |

For customers requiring specific postal needs, contacting the West Wickham Delivery Office directly is recommended. They can assist with selecting the most appropriate service and navigating any necessary documentation requirements. The Royal Mail website offers detailed information on all available services and associated fees.

👍 Reviews of Royal Mail - West Wickham Delivery Office

Gail R.

5/5

The lady who delivers to Springfield Gardens is so lovely she went and printed me a label which show she goes above and beyond Gail Reardon

Telika B.

1/5

Very useless delivery drivers that don’t attempt deliveries and don’t wait at the door. I’ve been home and waiting for all 3 attempts and each time they lie saying I wasn’t home

hasan H.

1/5

Well Thursdays it says is open but is not. Had leave work early very disappointing meant to be open 4 to 7pm

Faith T.

5/5

Opening times on their website used to be incorrect but they’ve corrected the error. Went to get my parcel but didn’t have an ID on me but the gentleman was so kind and gave me other options to verify my identity. The workers are actually very polite even though it’s a very small depot

Hi U.

1/5

I believe they moved or closed. No one here at all 8:10 am now.

Ed W.

1/5

Absolutely appalling.
They only have one job.... to deliver post and parcels... and they can't even be bothered to do that.
Typical public sector mentality of "we hate our job, but we have a job for life, so we will treat you all with contempt".
Unprofessional and really don't care

Oh, and there automated telephone answering system.... I am sure it deliberately mis-understands you, and mis-directs you, so you spend longer on the line, earning them a nice little extra back pocket cash

Mick J.

1/5

Not open Thursday from 4pm. Will have to wait to more days to collect my parcel. Totally wrong information on their webpage.

robdarlo

1/5

Checked the opening times - went there - closed. This has happened on multiple occasions throughout my time of living in west wickham - very poor service