Orchard Surgery (Kegworth) - Derby

Address: Dragwell, Kegworth, Derby DE74 2EL, United Kingdom.
Phone: 1509672419.
Website: orchardsurgery.nhs.uk
Specialties: General practitioner.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet, Toilet, Appointment required, Appointments recommended, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 37 reviews on Google My Business.
Average opinion: 3.6/5.

📌 Location of Orchard Surgery (Kegworth)

Orchard Surgery (Kegworth) Dragwell, Kegworth, Derby DE74 2EL, United Kingdom

☎️1509672419

⏰ Open Hours of Orchard Surgery (Kegworth)

Monday: 8 am–6:30 pm
Tuesday: 8 am–6:30 pm
Wednesday: 8 am–5 pm
Thursday: 8 am–6:30 pm
Friday: 8 am–6:30 pm
Saturday: Closed
Sunday: Closed

Orchard Surgery: A Comprehensive Overview

Orchard Surgery, located in Kegworth, Derby, is a dedicated general practitioner practice committed to providing comprehensive healthcare services to the local community. Situated at Dragwell, Kegworth, Derby DE74 2EL, United Kingdom, the surgery operates with a clear focus on patient well-being and accessible care. The telephone number is Phone: 1509672419, and visitors can find detailed information and online booking options on their website: Website: orchardsurgery.nhs.uk.

Location and Accessibility

The surgery’s strategic location in Kegworth ensures convenient access for residents of the surrounding area. The address, Dragwell, Kegworth, Derby DE74 2EL, is easily recognizable and well-served by local transport links. Recognizing the importance of inclusivity and accessibility, Orchard Surgery has invested in several features designed to cater to a diverse patient population. These include:

Wheelchair-accessible car park: Providing ample parking with designated spaces for individuals using wheelchairs.
Wheelchair-accessible entrance: Ensuring a smooth and straightforward entry into the building.
Wheelchair-accessible toilet: A fully accessible restroom facility is available for patient comfort and convenience.
Toilet facilities: Standard toilet facilities are provided throughout the surgery.

These adaptations demonstrate a proactive approach to meeting the needs of all patients, reinforcing the surgery’s commitment to equitable healthcare access.

Services Offered

Orchard Surgery primarily offers general practitioner services, encompassing routine check-ups, minor ailment consultations, and chronic disease management. The practice strives to provide a holistic approach to patient care, addressing both physical and mental health needs. While the core focus is on primary care, the surgery also facilitates referrals to specialist services as required. Patients can expect:

Routine Health Checks: Annual health screenings and preventative care.
Chronic Disease Management: Support for individuals managing conditions such as diabetes, hypertension, and asthma.
Minor Ailment Consultations: Advice and treatment for common illnesses and injuries.
Vaccinations: Routine and seasonal vaccinations to protect against preventable diseases.

The surgery maintains a patient-centered approach, prioritizing individual needs and fostering strong doctor-patient relationships.

Payment Options and Technology

Orchard Surgery utilizes modern technology to streamline processes and enhance patient experience. Accepted payment methods include:

Debit cards
Credit cards
NFC mobile payments

The surgery’s efficient payment systems contribute to a smooth and convenient process for patients. Furthermore, online appointment scheduling and access to patient records are available through the surgery’s website, promoting greater patient engagement and control over their healthcare journey. The practice also operates on an appointment-required basis, with strongly recommended appointments to ensure adequate time for each patient’s needs.

Patient Feedback and Reputation

Orchard Surgery has garnered positive feedback from its patients, as evidenced by its presence on Google My Business, where it currently holds 37 reviews. The average patient opinion is 3.6/5, illustrating a generally positive experience. While there is always room for improvement, the surgery’s dedication to patient care and accessibility is consistently recognized. The positive reviews highlight aspects such as:

Efficient Flu Clinics: Patients have praised the well-organized and convenient flu clinics offered by the surgery.
Dedicated Staff: Appreciation for the staff’s willingness to go the extra mile, including working extended hours on Saturdays to accommodate patient needs.
Accessible Facilities: Recognition of the surgery’s commitment to providing a welcoming and accessible environment for all patients.

These sentiments underscore the surgery’s values and its commitment to providing a positive and supportive healthcare experience. The continued success of Orchard Surgery is a testament to its dedication to providing high-quality care and fostering strong relationships within the community.

👍 Reviews of Orchard Surgery (Kegworth)

Lisa H.

5/5

Well done orchard surgery for a well organised flu clinic ,very well done to all
I appreciate you all giving up your Saturday !! to make it easier for patients to attend

Tammie D.

2/5

Rude reception team, incompetent healthcare team, no regard for keeping your appointment times. Overall pretty horrific

SootyHunt

1/5

After multiple visits and calls to this surgery after my motorcycle accident I’ve decided to write my review.
Let me make it clear, the Doctors that work this surgery are very nice and caring. The receptionists on the other hand, are a different category all together.
I find them to be extremely rude. As a patient I am a very private person. The receptionist is constantly asking people private information whilst at the main desk, for everyone to hear.
If you don’t like this and explain that it’s private and you want to speak to the doctor, they respond as though you have just insulted them and make comments like “I can’t help you if you don’t tell me” and “well I need to know so I can tell the doctor” almost making you feel you have to explain yourself.
I’m sick of telling the receptionist “no disrespect intended but it’s none of your business”.
Tonight’s visit just got even worse.
At 3:40pm I arrived to collect paperwork regarding my accident as I needed to put in in an envelope and send it off. The post collection I thought was 4pm…. The receptionist couldn’t find my paperwork. Neither could the next receptionist.
She then told me she would get it reprinted and it’s ok. The last post collection is at 4:30pm and not 4pm.
So panic over…. Or so I thought….
30 mins later and there’s a 3rd person looking for the paperwork…. It then transpired the doc has told them it’s there, rather than reprint it !!!!
At 4:28pm, after 50 minutes of standing there for my paperwork that is received a text to say is ready for collection(4 days earlier) I decided to leave. I needed to catch the post.
The receptionist is very unskilled in dealing with people…. She used a phrase “well if you would of told me what it was about I could of got them printed, but you chose not to tell me”
I was absolutely fuming after hearing that…. I told them id be here to collect them at 8:30am and walked out.
They are clearly breaching my data protection as they have lost all my paperwork or someone has stolen it !!!
I will be making a formal complaint about the receptionist staff here.
Totally unprofessional and they have now breached my data protection !

Chloe B.

5/5

Have been at this surgery since I was a student, haven’t left since! Every time I’ve needed them, they’ve been there and helpful. Had an appointment today with Dr Pollock and all staff I encountered were polite, friendly and efficient! Very lucky to have such a good doctors surgery in my local area

King H. N.

4/5

Generally good with care from the nurse and doctors, as well as reception team. Friendly practice, though I felt triage line could be improved as phone call to surgery always got cut off and had to keep dialling in (only to be cut off again) for about 20-30 times repeatedly before it eventually got through about 15-20 minutes. Otherwise, It's been a pleasant experience as a registered patient in this surgery.

Jessica K.

4/5

All the doctors I have seen here are exceptionally helpful, competent and seem to genuinely care. I have yet to see one of whom I haven't liked.

Most of the reception staff however are quite surly and at times verge on outright rudeness despite me always attempting to be pleasant towards them. They are clearly quite impatient and want to get you off the phone as quickly as possible, and should you dare to keep them for a few seconds longer than necessary you'll know about it. Of course dealing with the receptionists for me has always been a brief interaction when compared to the consultations with the doctors etc, thus over all the surgery offers a great service, and despite it being difficult to get through to the surgery at times, if I do need an appointment that very day I have always managed to get one. However I truly feel that the whole experience could be greatly improved if they would select more friendly people to work on reception, or just simply train their current receptionists in customer service skills and developing a more pleasant bedside manner!

Frances A.

5/5

Very helpful receptionist/administrator Tracey. Who was resourceful in finding a way to help.
Dr Khallique was a good advocate for my Father getting him admitted to a specific department rather than going via A&E at a different hospital. Both he and Dr Coltman courteously examined my Father. Very much appreciated.

Carol M.

1/5

Poor.. my daughter is 19 year old student and once again trying to get an appointment with this surgery is negligent! Telephone system that continually says phone appointments full. When do get to speak to receptionist rude, dismissive and not helpful whatsoever!! This has happened on numerous occasions and currently she has spent a week trying to get any type of appointment. Disgusting and very poor service for a supposedly public servant