Dobbies Garden Centre Birtley - Newcastle-Upon-Tyne

Dobbies Garden Centre Birtley – Your Local Gardening Destination

For gardening enthusiasts and those seeking a delightful shopping experience, Dobbies Garden Centre Birtley stands as a premier destination in Newcastle-Upon-Tyne. Situated at Durham Rd, Birtley, Newcastle-Upon-Tyne DH3 2BQ, United Kingdom, this well-established center offers a comprehensive range of products and services, consistently receiving positive feedback from its clientele. With a Google My Business rating of 4/5 based on 1028 reviews, Dobbies Birtley demonstrates a strong commitment to customer satisfaction. This guide provides a detailed overview of the center, highlighting its key features, location, and essential information for prospective visitors.

About Dobbies Garden Centre Birtley

Dobbies Garden Centre Birtley is more than just a retail outlet; it’s a thriving hub for all things gardening and lifestyle. As part of the larger Dobbies chain, known across the UK, the Birtley location retains the brand’s renowned reputation for quality, selection, and expert advice. The center’s ethos centres around providing a welcoming and informative environment where customers can discover inspiration, acquire the necessary tools and supplies, and enjoy a pleasant shopping trip. The specialties of Dobbies Birtley encompass a broad spectrum, including a dedicated garden center, a charming gift shop brimming with unique items, a flourishing plant nursery offering a diverse selection of flora, and a convenient restaurant for a relaxed meal or refreshment.

Key Features and Services

Dobbies Birtley has invested significantly in enhancing the customer experience. Let’s explore the valuable features and services offered:

• In-store Pick-up: Customers can conveniently order online and collect their purchases at the Birtley location, streamlining the shopping process.
• In-store Shopping: The expansive space allows for easy navigation and exploration of the vast product range.
• On-site Services: The center provides a range of valuable services, including a pet shop, a chocolate shop, a florist, and a cafe.
• Delivery: Options for home delivery are available, making it easier than ever to acquire desired items.
• Wheelchair-accessible Car Park & Entrance: Demonstrating a commitment to inclusivity, Dobbies Birtley features a wheelchair-accessible car park and wheelchair-accessible entrance, ensuring accessibility for all visitors.
• Quick Visit: Designed for efficiency, the layout and product placement facilitate a quick visit, catering to busy schedules.
• Payment Options: The center accepts a wide range of payment methods, including credit cards, debit cards, and NFC mobile payments, offering flexibility and convenience for all customers.
• Free Parking: Free of charge street parking is available in the vicinity, and the free parking lot on-site further enhances accessibility.

Location and Contact Information

The address of Dobbies Garden Centre Birtley is Durham Rd, Birtley, Newcastle-Upon-Tyne DH3 2BQ, United Kingdom. For immediate assistance, you can reach them by phone at Phone: 1914102556. Furthermore, you can explore their comprehensive offerings and plan your visit through their website: dobbies.com. The center’s location provides easy access for residents in the Birtley and surrounding areas.

Customer Feedback & Reputation

The consistent average opinion of 4/5 reflects the positive experiences shared by customers. With over 1028 reviews on Google My Business, prospective visitors can gain valuable insights into the quality of products, the helpfulness of staff, and the overall atmosphere of the center. Common themes in the reviews highlight the extensive product selection, the knowledgeable staff, and the pleasant shopping environment. While some minor feedback has been received regarding occasional queues, the overwhelming majority of customers express satisfaction with their visits.

Conclusion

Dobbies Garden Centre Birtley provides a delightful and convenient shopping experience for garden enthusiasts and anyone seeking a variety of lifestyle products. Its commitment to accessibility, customer service, and a wide selection of goods makes it a popular choice within the Newcastle-Upon-Tyne area. Whether you’re planning a major gardening project or simply browsing for a unique gift, Dobbies Birtley is well worth a visit. The combination of a comprehensive range, convenient services, and a positive customer reputation solidifies its position as a leading garden center in the region.

👍 Reviews of Dobbies Garden Centre Birtley

Kayla F.

3/5

Great garden centre, great for everything you need for your garden, plus fabulous choice of houseplants.
Patio furniture, dog food and accessories, toys, books, candles , door mats, bird boxes, wellies, so much under one roof. Large outdoor section which includes summerhouses, pots and every plant you could possibly need.
The cafe is fabulous serving toasted sandwiches, hot food ( limited choice daily) cakes and refreshments.
New Review and stars deleted.

Today 30.11.24 we as usual decided to visit for our lunch as we’ve done numerous times.
It was exceptionally busy.
We decided to just have a coffee and a scone due to how busy it was.
There were no plates to put ant scones or anything on so customers were taking them from the sandwich area.
The staff member got annoyed and announced at the top of her voice that they were busy ( we knew that) and that unless you have a table to not bother with any items.
I said to her how are we supposed to make sure we have a table first looking down the massive queue?
She said abruptly well if there’s no tables you will have to find one.
This would not work, imagine sitting at a table and then someone who has managed to be served and finding a table wants to sit and someone is sat with nothing?
We left!
I returned after a few minutes to purchase take away anyone’s and spoke to the deputy manager, he agreed that the system was not good but said the staff member shouldn’t talk to the customers abruptly!
Absolutely right!
As with my review below I do give good reviews but honest reviews and today was definitely a bad day.
I have emailed the Manager ( she might even be the Manager) but customer care is definitely not her strong quality.

With a Dobbies loyalty card you can get good deals and free drinks in the cafe.
Toilets are available in the cafe area.
Dogs are welcome
Ample parking
Very popular and can get busy
Quite pricey, but there are lots of higher end items.

Update I received an email from The Manager who apologised for the staff member and explained his plans to move forward with a better system.

Paul R.

3/5

Visited restaurant early afternoon on Sunday. Just had a cake and coffee, both fine quality-wise, if somewhat pricy for what they were. The biggest let-down however was the state of the restaurant itself. Maybe they were under-staffed, but there were no clear tables to sit at in either the main part of the restaurant or 'conservatory' - tables were left with trays, plates, cups and leftover food on them. People were standing around waiting for tables to be cleared before they could sit down. There was also a huge queue at the drinks counter and many people were turning around and leaving when they saw it so surely either more staff or a better system of serving could be found, as they must be losing money. Disappointing, as it used to be so much better.

Karen S.

5/5

Just been to the store, not been for a while. Was happy with the quantity and quality of products available. Especially impressed with Sandra who came to the till area to serve us so we didn't have to wait, she was very happy ,friendly and professional

Daz

1/5

Visited today. Food was horrendous. There was a leave in the salad which was in the latter stage of being rotten. The chips were hard and cold. The Tuna Mayo and cucumber sandwich had no cucumber, the Tuna had no mayo and the bread was hard and dry. Unfortunately will not be renewing my club plus membership when it expires.

John O.

5/5

A very nice place with nice food.
Can you put a notice to inform customers who eat at your cafe not to feed their dogs from the same plate they have been served food?
This is my observation and while it may seem okay for some people, it might not for others.
Thank you.

Kieron P.

5/5

Always loved this Dobbies. Plenty of flowers to choose from. Everything seems maintained and looked after. Coffee shop is great value for money and all the staff are helpful and friendly. Lovely outside area to sit and have a coffee. If you sign up for a loyalty card you get 10% off and two free drinks from the cafe so I recommend getting that.

Jock F.

1/5

Sorry to say that dobbies has gone right down hill since I last visited... the plates are gritty and need a good wash. The cups are filthy and ended up drinking my tea out a paper cup! Such a shame because this place could be a gold mine with some locally home made cakes...

rcre12

4/5

Great to wander around then plan your garden design over a coffee. Very helpful staff which I had to consult a few times as many products are not priced.