BusinessWatch Fire & Security Ltd - Peterborough

simon R.

Had a residential alarm fitted a couple of years ago by Trust Security who have now been bought out by BusinessWatch. Called BusinessWatch this morning and spoke to a lady I think was called Ashleigh. I was calling with a query about moving my control panel to a different location, I also wanted a quote for both a service plan and to have CCTV fitted. Zero out of ten for customer service skills. She came across very blunt and rude. I didn't even bother asking for a quote for CCTV, I'll take my business elsewhere.

Rebecca

Awful company, the office staff are disgustingly rude, even to their own staff! Don’t expect to get good communication and customer service here. Engineers get the jobs done -if the sch team actually book it correctly- and are the only ones who know what they’re doing it seems, all management care about is making profit (which they aren’t doing anyway). Do not recommend, waste of time.

Jonathan L. (.

This company not only provides alarm systems which do not report correctly to an outsourced monitoring station, unnoticed for nearly 3 months, they are late to sales appointments, and cannot manage basic accounting functions either. I can only think the reason they are still in business is because they are signing up customers unknowingly and underhandedly to 5 year contracts. Avoid at all costs!

Peter N.

Have tried to get a quote from this company for an alarm fault fix for several months. Email ignored. Chaser email then initially ignored. Eventually got a response in Feb, I replied the same day to try and fix a service date. This was ignored, then another chaser was ignored. Have never experienced anything like it, a total waste of time

JUJAK

One of the worst companies that we have dealt with! Engineers are fab, but don't expect anyone to reply to an email as they just totally ignore them. When you do finally manage to get hold of anyone on the phone, they are so rude, expecially in the Service Dept. No apologies, no customer service skills and certainly no ownership of resolving customer problems caused by their ineptitude. STEER WELL CLEAR!

Marcus B.

If you are looking for a security company with a high level of customer service and will save you money on your fire & security needs, look no further.

I can not fault their quality and service for both commercial and residential security.

Marcus Brailsford.
Peterborough Printing Services

Jamie S.

ABSOLUTELY ATROCIOUS SHARP PRACTITIONERS. I am left fuming at the b.s that these people come out with. My kids tell more convincing stories. I was invited to contact Heather in customer services on a number that tells me she doesn't work there ! A customer services officer who won't speak with customers ? I concur with the last contributor.....AVOID these shameless liars.

Mike F.

Shocking customer service who lie to there customers, do not respond to emails and do there best to rip people off. Best advice I can give is don't use this company for your house alarm requirements.