JBW Smith Ltd - Cupar

Introduction to JBW Smith Ltd

For individuals and businesses seeking comprehensive agricultural and landscaping solutions, JBW Smith Ltd stands as a reputable and established provider. Located in the heart of Cupar, United Kingdom, at Haymount Works, West Port, Cupar KY15 4AW, this multifaceted operation offers a wide array of products and services catering to diverse needs. From lawn care essentials to heavy-duty farm equipment and specialized tractor repairs, JBW Smith Ltd has cultivated a strong reputation for quality, reliability, and customer satisfaction. The company’s dedication to serving the local community and beyond is evident in its extensive offerings and commitment to providing exceptional support.

Company Details & Contact Information

JBW Smith Ltd’s address is prominently displayed at 1334654918 – a crucial detail for potential customers. Their website, jbwsmith.com, provides a wealth of information, including product catalogs, service details, and contact information. It’s a valuable resource for anyone looking to learn more about their offerings. The company’s commitment to accessibility is highlighted by its convenient location and readily available contact details.

Specialties and Services Offered

JBW Smith Ltd operates as a dynamic hub offering a diverse range of services and products. Here's a breakdown of their core specialties:

• Lawn Mower Store: They stock a comprehensive selection of lawn mowers, from traditional push mowers to sophisticated robotic models, catering to various lawn sizes and budgets.
• Farm Equipment Supplier: A vital component of their business, they supply a broad spectrum of farm equipment, including implements, trailers, and attachments, supporting agricultural operations of all sizes.
• Garden Center: A dedicated garden center provides a vast selection of plants, seeds, fertilizers, and gardening supplies, empowering customers to create thriving outdoor spaces.
• Hardware Store: Recognizing the needs of both agricultural and domestic customers, they maintain a robust hardware store offering tools, materials, and supplies.
• Tractor Dealer: JBW Smith Ltd acts as a trusted dealer for a variety of tractor brands, offering sales and servicing for all models.
• Tractor Repair Shop: Their on-site tractor repair shop provides expert maintenance and repair services, ensuring the longevity and optimal performance of their customers’ equipment.

Customer Reviews and Reputation

JBW Smith Ltd has garnered a positive reputation within the community, as evidenced by the 37 reviews available on Google My Business. The average opinion is a strong 4.5 out of 5, reflecting overwhelmingly satisfied customers. These reviews consistently praise the company's knowledgeable staff, quality products, and efficient service. Here’s a summary of common themes identified within the reviews:

• Exceptional Customer Service: Numerous reviews highlight the friendly and helpful nature of the staff, emphasizing their willingness to assist customers with their needs.
• Wide Product Selection: Customers appreciate the breadth of products offered, stating that they can find almost everything they need in one location.
• Reliable Repairs: The tractor repair shop consistently receives praise for its expertise and timely service.
• Competitive Pricing: Many reviewers mention the value for money offered by JBW Smith Ltd.

Additional Points of Interest & Convenience

JBW Smith Ltd prioritizes customer convenience with a range of additional services. They offer Delivery services, allowing customers to receive their purchases directly to their doorstep. In-store Pick-up is also available for online orders. Shopping in-store provides a tactile experience, allowing customers to examine products firsthand. Furthermore, they provide On-site services, including tractor servicing and repairs. Accessibility is a key consideration; they boast a Wheelchair-accessible car park, ensuring inclusivity. The store is designed for a Quick visit, acknowledging the busy schedules of their customers. Finally, they accept a variety of payment methods, including Credit cards, Debit cards, and NFC mobile payments, maximizing convenience for all patrons.

In conclusion, JBW Smith Ltd is a well-established and respected provider of agricultural and landscaping solutions. Its comprehensive range of products, dedicated customer service, and convenient location make it a valuable resource for individuals and businesses alike. The positive customer feedback and commitment to accessibility further solidify its position as a trusted partner within the community. The company’s continued success is a testament to its focus on quality, service, and customer satisfaction.

👍 Reviews of JBW Smith Ltd

Kepler M.

2/5

In time Scott the salesman develops a blatantly and disdainfully proud attitude of superiority and contempt for people or things perceived to be inferior, he begins very well, and would get 5 stars for effort but his view has to be final and he advises in a stern manner that he is the expert, he has the business so it's an unequal relationship, he has all the shiny toys and you're going there to buy one of them. Never introduced his wife who works there everyday, she never answers if spoken to, but starts complaining to him if you do, they're aloof and Scott like a salesman asks a lot of probing questions that might be mistaken for friendliness but is a means of assessing your sales worthiness. You might feel closer to him after trusting him but the favor isn't being returned, he doesn't reply to e-mails he has assured beforehand that he always does reply to, will call you back if you're a phone number he wants to encourage but he doesn't call back unless you're a prospect, if you just call with different numbers, he'll answer a strange one but if you've got something under repair or you're a number he doesn't want to deal with, you'll have to go in and talk to him. The married JBW Smith couple are rude and unkind but Scott can be generous in gifts, boasting afterwards as in their gifting a Leaf Blower to St Andrews Tennis Club. Two stars is a fair rating, 5 for early effort but I wouldn't want to be seeking after sales service here. 8 week waiting list for even looking at a tool for servicing, long delays in advice on a job lot, customers often with new tools by the time Scott is heard from again. £130 for the annual mower service, changes an air filter and the oil, checks engine speed and adjusts to prevent fast running and increased wear. Scott cannot bear to give quotes if he suspects you're talking to any local competitors, he complains that he doesn't know what to say and appears afraid of others knowing the prices. We're advised to do mower servicing over winter because of the time taken to service a lot of machines. Talks to other customers inside about other customers when they're outside, not a very nice thing to do but there are a lot of bottled gas visitors and cronies, one carrying a broken hickory wood spade handle, that keep appearing with the same handle as if a scheme of some kind was in the offing. Tricky Dicky sales attitude in busy times, no loyalty, enjoys your pain when involving other customers or reps in opposition to you. Boasts of being shouted at and disliked by everybody but actually has a loyal following from the gas bottle community, with whom he plays victim of a difficult customer (and you know then where you come in). He had a business partner that was dying of cancer and related a sob story (a story or explanation intended to make someone feel sympathy for the person relating it) he's full of these stories, always complaining about others. Doesn't remember who he has complained to, a week later had reacted aggressively to my knowing what he'd disclosed a week previously. "How did ... YOU ... know that?" Had an epic battle with a skip supplier that he couldn't get emptied, told me he had shouted at the supplier and you know ... after sales service is going to be subject to more of the same, so 'we'll contact you, don't contact us sales' style. Very difficult to deal with long term but glib, appears pleasant and very helpful in early interactions but it's hard work to stay in that service manner, it's a performance he can't sustain and his wife, staff and cronies have to be able to cope. Orders spare parts in your presence then just cancels the order the next day and just forgets about all about it, clueless when you remind him and makes very high priced spare part quotes thereafter. Not honest in words, sets up schemes playing one person off another, we have to negotiate carefully around chess-like situations involving other people working nearby, best by himself, difficult in the presence of any other person. Worth a visit but hard work and we leave feeling drained.

Hamish M.

5/5

Good selection of garden, forest and field taming tools. From Husqvarna to other quality makes. Have used this shop for several years. From buying my Husky 435 chainsaw and recently bought a Mitox 26u strimmer. I have used this shop for servicing and parts. Have been happy to give repeat custom. Any problems, talk to Scott. Hamish.

John P.

5/5

I called this afternoon to see if I could get help with a problem I was having with my chainsaw. The staff could not have been more helpful. 5 * service. I had the problem fixed as I waited. You have won a new customer. Great service, thank you.

Gary C.

5/5

Very helpful and knowledgeable staff. Will definitely be back.

Steven B.

5/5

The owner is always willing to help and very knowledgeable, plus the two engineers there are very good at repairing all types of garden machinery

Sam D.

5/5

Helpful owner and great service

emmockladdie

5/5

Expert staff and loads of gear. Not many places like this left in this country.

Gary B.

5/5

Always use JBW to get my calor gas. There always help