Carbeth Plants Ltd - Glasgow

Iwona R.

I have ordered cat grass x4, although it arrived a little bit tired, it picked up within a few days and it looks fabulous and lash. A five star customer service, who seem to be working 24/7 seven days a week. I sent an email Saturday night, and when woke up on Sunday morning the reply was in my inbox, to which I replied and got a response Sunday afternoon. Fabulous service, thank you Heather and team!

Aykan

AVOID AT ALL COSTS

I ordered 60-80cm Cherrly Laurel hedge plants from them. They sent 30cm sick, half-dead plants - which would infect my other plants if I plant. Now they are asking me to pay for the return shipping. This is illegal under consumer protection law and I will take this to the furthest extent within the law.

Jurinta M.

I ordered lemon tree as a gift for my mum. I have received the plant in poor condition, leaves have spots on it and it looks infected. Now they are asking me to pay for the return shipping.

Alison L.

Really excellent customer service. I ordered a plant as a sympathy gift and there was a problem with delivery, which was nothing to do with the company. I contacted customer service and they got back to me immediately and had the plant re delivered the following day. The plant was beautiful and great value. Would definitely use them again.

Dina M.

Having read the reviews for the pot grown Christmas trees I was very worried about what I ordered. However I am very happy with my purchase. Arrived on time, well wrapped, no issues. Size perfect. Lovely tree.

Helen T.

My pot grown Nordmann fir arrived on time, not sure why I paid extra for "no plastic" as it was packaged in a plastic net with the surrounding cardboard held together with plastic sellotape....it's only an extra pound but a nice little earner if hundreds of customers are doing it, bit cheeky really. Most of the tree is lovely but for some bizarre reason most of the bottom branches have been hacked away, a very poor effort considering what I paid for it....at best I'd say it's worth worth half and it's certainly not one I would've chosen. I've had to plant it much deeper in a bigger pot than I wanted to so it hides the damage, now it looks a bit short. I was all set to complain and try to get my money back but to be honest , having read the reviews of others who've tried and failed, I really couldn't be arsed, I haven't got the time. Pretty much every pet we have is "slightly imperfect" but I love them nonetheless, so Norman the Nordmann is now decorated and looking ok, hopefully as the years go by he'll thrive! Would I buy from here again, no, probably not!

Tytal124

plant came destroyed and another one came with just soil, no plant nor seed. just a pot of soil.

Edited to 3 stars as they did reimburse me very fast for the two that were broken in all fairness, I did not have to pay for any return

Sandra T.

Very disappointed,the company they use for delivery left them with a neighbour I don’t know
0 need for this as we were at home at the time of delivery,the plants weren’t brought up to us till the next day and were wilted also they were poorly planted as they didn’t have a good soil base,as I lifted them out the soil was falling off the plants exposing the roots,the warm weather and being stuck in a box for longer than they should have wouldn’t have helped.
Personally won’t use again as response to my
situation was poor.