Group 1 Hindhead BMW - Hindhead

Rhianna S.

Really saddened to be writing this however the last few visits to this branch have left me less than fulfilled.
I bought my car to them in Jan 2025 for a FULL service which isn’t cheap at nearly £800, they didn’t bother to wash it even though I had asked on my check in and when you go to BMW direct these are the kind of things you expect. I did mention at the time that I was dissatisfied.

Anyway it was what it was, I took it for an MOT mid Feb 2025 and it FAILED on the brake fluid leaking out which BMW had filled and “checked” a few weeks prior. Leaving me a day out of work running back and forward to the branch to have it fixed and waiting 1.5 hours and then back to the MOT to have a retest, completely messing up my entire days work that had been planned. What I’ve learnt is this: I thought if I took it to BMW to have the special service and it leaves me knowing everything is 100% taken care of and as it should be, but in actual fact I’m no better off than going to a genuine garage and paying a fraction of the price!

Really disappointed!

Daniel B. H.

They have great facilities and very friendly staff. However, their support during the sales process has been terrible.

I have been trying to arrange a test drive for over a week, and after sending an email, calling them twice and even going to the dealership in person I haven't managed to arrange it. They haven't bothered to call me back despite promising to do so at least twice.

Moreover, during my visit to the dealership the sales person was unable to answer a couple of questions about the model in question, and promised to check for me and call me with an answer (which never happened).

I have now decided to buy a different vehicle from a different make which offered much better support throughout the process.

My advice is, if you are interested in a BMW find a different dealership.

martin P.

I popped into bmw hindhead last week to look at an m2 they had listed for sale on auto trader. I met the salesman Sam who was friendly and helpful.

The deal they had on was extremely generous and the car was beautiful and even had the optional carbon bucket seats too.

Unfortunately I decided through no fault of their own to keep my current m2 competition a little bit longer as I’m still in a bit of negative equity and save a bit more money and aim for an m3/m4 in a few months instead

I want to say a big thank you to the manager Russell who couldn’t have been any nicer to me. No pressure and worked as hard as he could to get me a good price for my part exchange. Great people and great customer service. Wouldn’t hesitate to contact them in the future when the time is right to upgrade. 10/10

Dominic B.

A* service from the team at Hindhead. Went in for a replacement wiper blade, appointment made which was quick and simple. Upon arrival had a very warm welcome from reception. I then had a work call whilst I waited and the service and management team bent over backwards to the point they had offered me an office room to continue with my call rather than continuing in the waiting area. I really appreciate the experience today and will be back! Thank you once again.

RJL R.

Excellent service from Stuart.
He had good coms which were clear and direct.
The online portal for paperwork was secure and straightforward.
Negotiations for the car were sensible and direct with a very good price agreed - much better than other BMW dealers (many of whom told me they couldn't match the price achieved).
Nice touch to get a number plate with part of my initials included.
Handover of the car was very smooth and the showroom was comfortable and bright - a lovely cuppa ay 8.30am.
Team were aware that I was tight for time and efficiently got me on the road and in an awesome new BMW.

Ryan P.

Service with a smile!
My car was in for a recall today and Elkanah was very helpful in keeping me updated throughout.

He also managed to find some lost service history for me.
Very helpful and well spoken young man !

Ollie S.

Truly great service is hard to find, and a massive shout out to Henry Winfield in the BMW service department for his concierge-like attitude. Communicative, went the extra mile and knowledgable when investigating an issue with my i8 Roadster.

Jake B.

Excellent BMW dealership. I brought my car in for a full service, the car was attended to quickly and I was kept up to date through out the process. The service team showed excellent customer services today, and were very helpful especially in regard to getting a new number plate printed out. Lovely interior, very comfortable seating. I’ll definitely be choosing Group1 and most likely the Hindhead dealership for my car maintenance.