Silent Customer - Henley-on-Thames

Karen H.

An excellent Company to work for, with friendly staff and great communication. The report's are very comprehensive and keep you focused on even the minor details which many other companies tend to ignore.

We have just completed our second assignment and look forward to our next one. Within a short time of completing the report, I received feedback, which was very reassuring, knowing everything is thoroughly checked, before the report is submitted to the client.

As an experienced assessor, with years of experience, if I needed my Company assessed I would most certainly use Silent Customer.

Louis D. F.

Great company. Good variety of assignments and support staff always get back to you quickly and are very polite. Reimbursements are also paid quickly and for the correct amount.

Sue S.

A very professional company in my opinion. My previous experiences in mystery dining were nowhere near as in depth with the reporting and detailed analysis required as Silent Customer asks for. Receiving feedback after every assignment completed with scoring on all aspects of your report is helpful when completing future assignments. I have only completed one assignment so far but I was impressed with the level and depth of the questions that were asked of me in the report that had to be sent back to Silent Customer.

Alison W.

I have just completed my first assignment and throughout Silent Customer have been responsive, helpful and a pleasure to work with. Each stage of the process was clearly outlined, help was available when needed (especially for a first assignment) and I hope to continue to work with them for a long time to come.

Gill M.

I've just completed my second assignment with Silent Customer as a fireside diner. The whole experience was very enjoyable and has made me focus a lot more on the little details which make a good business stand out from an average one.
The support and speed with which the company deal with your your assignment reports is quite impressive, and the feedback is useful and constructive. It has made me concentrate on my less than excellent punctuation, which I hope will improve.

Michael P.

Very impressed with the level of detail that is required to give companies the required feedback. We all know that feedback, when asked for, is because companies are striving to do the very best they can for their customers in this difficult economical environment. The silent customer team have been excellent and supportive. The feedback sheets are appropriate and proportionate for each visit, and allow very honest feedback in every area. Keep up the great work guys.

Izabela B.

During the last six years of working with Silent Customer, I have greatly improved my report writing skills. Their feedback is specific and makes you think on how to improve for the next report. It takes time to learn to put all the details together and they have been great in helping me to do so. I came to understand that the feedback we provide to the industry is also a tool for learning and improvement, so it needs to be honest, specific and constructive. The questions in the reports are well thought and organised, with a mixture closed question (yes/no answers), as well as a summary at the end of each section where we could write descriptive text. Payment is always on time. The Tool Kit is great in explaining how to improve your observation and writing skills. I highly recommend this company for its high standards in all aspects of business.

John V.

As an experienced Mystery Shopper for over twenty years, I was very pleased to be accepted by Silent Customer to be given assignments to fulfil. So far I have completed three jobs that also involved a partner. The questionnaire to fill out is straightforward and easily worked through. Their communication is fast and supportive and emails friendly and encouraging. I am very pleased to have taken on this role and look forward to other assignments as they come along.