ND Aquatics Ltd - Hertford

Address: 2 Mimram Rd, Hertford SG14 1NN, United Kingdom.
Phone: 1992535916.
Website: ndaquatics.co.uk
Specialties: Aquarium shop, Aquarium, Glass manufacturer.
Other points of interest: Delivery, In-store pickup, In-store shopping, Same-day delivery, Wheelchair accessible restroom, Wheelchair accessible seating, Gender-neutral restroom, Wi-Fi, Wi-Fi, LGBTQ+ friendly, Transgender safespace, Quick visit, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 249 reviews on Google My Business.
Average opinion: 4.6/5.

📌 Location of ND Aquatics Ltd

☎️1992535916

⏰ Open Hours of ND Aquatics Ltd

Monday: 8 AM–5 PM
Tuesday: 8 AM–5 PM
Wednesday: 8 AM–5 PM
Thursday: 8 AM–5 PM
Friday: 8 AM–5 PM
Saturday: Closed
Sunday: Closed

Okay, here’s a comprehensive overview of ND Aquatics Ltd, presented in a formal and helpful style:

ND Aquatics Ltd: A Premier Aquatic Solutions Provider

ND Aquatics Ltd is a distinguished and well-established aquatic retail and manufacturing business located in Hertford, United Kingdom. Situated at 2 Mimram Rd, Hertford SG14 1NN, the company has cultivated a strong reputation for quality products, bespoke services, and exceptional customer care. Their dedicated phone line, Phone: 1992535916, provides direct access to their knowledgeable team. Visitors can explore their extensive offerings and learn more on their website: Website: ndaquatics.co.uk.

Specialized Services & Products

ND Aquatics Ltd operates across several key areas, demonstrating a commitment to meeting a wide range of aquatic needs. Primarily, they function as a comprehensive aquarium shop, offering a diverse selection of tanks, equipment, and accessories for both freshwater and saltwater enthusiasts. Furthermore, they possess significant expertise in glass manufacturing, producing custom-made aquarium tanks tailored to unique dimensions and specifications – a capability highlighted by numerous satisfied customers. The company’s focus extends beyond standard retail; they pride themselves on providing personalized solutions.

Convenience & Accessibility

ND Aquatics Ltd understands the importance of a seamless customer experience. They offer a variety of convenient services, including delivery, in-store pickup, and same-day delivery options. The store itself is designed with accessibility in mind, featuring a wheelchair accessible restroom and wheelchair accessible seating. For the comfort of shoppers, Wi-Fi is readily available. Recognizing the importance of inclusivity, ND Aquatics Ltd operates as an LGBTQ+ friendly and transgender safespace, fostering a welcoming environment for all. They also accept a wide range of payment methods, including credit cards, debit cards, and NFC mobile payments.

Customer Feedback & Reputation

ND Aquatics Ltd boasts a substantial online presence, with 249 reviews on Google My Business. The average opinion is 4.6/5, reflecting a consistently positive customer experience. The detailed feedback suggests a strong emphasis on responsive customer service, particularly regarding custom tank fabrication – as evidenced by one customer's experience with a tank delivered within a very short timeframe, perfectly fitting a challenging cabinet.

Key Features Summary:

Location: 2 Mimram Rd, Hertford SG14 1NN, United Kingdom
Phone: 1992535916
Website: ndaquatics.co.uk
Specialties: Aquarium Shop, Aquarium, Glass Manufacturer

👍 Reviews of ND Aquatics Ltd

Benjamin O.

5/5

One of the most helpful companies I’ve dealt with for a long time! My old tank sprang a leak on Tuesday evening. I contacted them via their website and they called me early the next morning. By the following Monday my new tank, custom made to fit an unusual size cabinet was delivered in pristine condition and looks amazing. Andrew’s customer service was second to none and I would recommend them to anyone.

Hazel S.

5/5

Extremely helpful,caring and friendly. I can see they took great care in making my tank,its lovely all my friends love it. I would recommend then over and over again...they gave me exactly what l requested, simply brilliant!p

Adam M.

1/5

PLEASE AVOID! - My experience with Nd Aquatics was probably the worst experience I have ever encountered with any retailer in my 40 years.... Please excuse my long post however it's imperative that you take the time to read my experience so that you can void the awful experience that i encountered too.

Initially i drive 2 hours to the retailer to discuss my requirements. Everything in the discussion was clear and they guaranteed that they would have my order completed by the date that i requested.

I ordered a 6 ft aquarium but i wanted my hood and cabinet to be in solid pine wood. This cost an extra £550 on top of the price of the aquarium being £1617. They ensured me that it would be of a very high quality finish. When it arrived i could not believe my eyes. The photos are attached. It was absolutely horrendous. I stated my concerns. The owner was very rude and said you are just trying to get money off the price. Then he said to me that he would do his best to come back and rectify the poor workmanship of the cabinet and hood. They never returned and said they were too busy and the owner said he has too much going on in his life and he didn't have time to discuss my concerns. Most unprofessional. He was exceptionally rude to me in my house accusing me of being a difficult customer and stating that he did not want to hear from me that i was concerned about the quality of the product. I just explained that when you pay a premium price for a premium product you expect a premium quality in return. This was clearly not the case. They have been reported to Trading Standards for investigation. Please do not purchase you aquarium from ND Aqautics as i'm very confident that you will be most disappointed.

shaun I.

5/5

I just wanted to say thank you to everyone at ND Aquatics for their help in getting my custom aquarium made and delivered. From start to finish they've been fantastic and made the experience simple and stress free!

Steven D.

5/5

I've taken delivery today of my new tank - a 6ft X 30 inches x 24 inches beast with steel powder coated stand, sump and top-up tank.

It's my 2nd purchase from ND in 10 years and was the only company I considered for my new marine setup in my lounge.

Their service and quality is faultless and I highly recommend ND.

Gareth O.

5/5

Andrew at ND aquatics has been exceptionally helpful. They were able to build the exact aquarium I wanted and deliver it to me before Christmas. The build is of top notch quality, visibility A++

Brian G.

5/5

Absolutely fantastic service from Andrew. No pressure to purchase when I visited and lots of helpful advise. On delivery day the driver could not have been more helpful getting tank into house which was a squeeze.
The 7 foot 2x2 aquarium is top quality.

Neil P.

5/5

Fantastic company. Our new tank arrived today and Dom that delivered it couldn't have been more helpful. The quality is way better than any shop bought tank, and the communication near the delivery time was great. Highly recommended.